1. 1 Introduction Swiss Federal Institute of Technology Zurich (ETH Zurich) Kühne-Stiftung, Führungskräfte-Qualifikationsprogramm: Netzwerkmanagement für logistische Prozesse (NetloP) 2010 Zurich, April 22, 2010 Univ.-Prof. Dr. Stephan M. Wagner Chair of Logistics Management Swiss Federal Institute of Technology Zurich (ETH Zurich)

2. 2 The Swiss Federal Institute of Technology Zurich and the Chair of Logistics Management at a glance Federally funded university, founded 1855 Study, research and work place of 18,000 people from 80 nations More than 350 professors in 16 departments carry out research that is highly valued worldwide Twenty-one Nobel Laureates Top standing in the international competition among top universities Department of Management, Technology, and Economics with 18 Chairs The Chair of Logistics Management –Endowment of the Kuehne Foundation –Teaching of logistics and SCM in all programs –Research and industry projects

3. 3 Prof. Dr. Stephan M. Wagner Lecturer and trainer at various executive and corporate programs, e.g. –University of Mainz; Bucerius Law School –DHL Express; Kuehne + Nagel Author and editor of 8 books and over 100 book chapters and articles Swiss Federal Institute of Technology Zurich (ETH Zurich) –Professor and Chair of Logistics Management –Academic Director of the "Executive MBA-SCM" program Ph.D. and Habilitation Degree from the University of St. Gallen Over 10 years practical experience as –Head of SCM for a technology group –Senior manager for a top-management consulting firm

4. 4 Our team (1) Prof. Dr. Stephan M. Wagner (Full Professor and Chair) Ursula Maria Kempe-Kress (Secretary) Dr. Christoph Bode (Post-doc) Dr. Tarikere T. Niranjan (Post-doc) Bublu (Sarbani) Thakur-Weigold (Industry-outreach manager)

5. 5 Our team (2): Ph.D. Students Pan Theo Grosse-Ruyken (Topic: Supply chain fit and performance) Ruben Oliver Jönke (Topic: After sales logistics) René Kemmerling (Topic: Supply chain organization: A top-management perspective) Kamil Mizgier (Topic: Management of extreme events) Nikrouz Neshat (Topic: Supply chain risk management: A cultural perspective) Victor Silveira-Carmagos (Topic: Just-In-Sequence)

6. 6 Awards Teaching: –ETH Teaching Award 2009 Research: –NARTS Best Paper Award 2008 –IPSERA Best Paper Award 2009 –DSI Best Paper Award 2009 –DSI Elwood S. Buffa Doctoral Dissertation Competition 2009

7. 7 Our team works closely with managers and companies Teaching Research Industry projects Degree programs in management at the ETH MSc MAS MBA SCM Executive training (various Executive MBA programs) Company-tailored in-house training (seminars and workshops with dedicated topics) Training in cooperation with partners and professional associations (e.g. CSCMP, CAPS Research, BVL, GS1, ÖPWZ, SVME, BME) Other teaching activities (e.g., "Netzwerkmanagement für logistische Prozesse") Main research fields: –Purchasing and supply management –Logistics and transportation management –Business marketing management –Supply chain management Research approaches: –From basic research to mission oriented research –Collaboration with international partners Duration: From months to years Practical projects with companies from various industries Ability to cover the entire process –Analysis, concepts, implementation, follow-up –Data collection, data analysis, interviews, workshops, facilitation Duration: From days to months

8. 8 Eship Strategy Networks Risk Relationships Innovation Behavior Sustainability Areas of expertise and research Supply Chain Management Suppliers Logistics Service Providers Customers Purchasing and Supply Management Logistics and Transportation Management Business Marketing Management Business Marketing Management Supply Market Logistics Market Product Market Topics Markets Actors Activities

9. 9 Research activities and projects in detail After Sales Operations Management of LSPs Supply Chain Strategy Strategic fit and performance outcomes Supply chain organizational structures Supply chain risk management Behavioral supply chain management Entrepreneurship / Supply chain management interface Innovation Customer and supplier integration in NPD Product commercialization along the supply chain Innovation management at LSPs Service innovations Relationships Supplier development and competitive advantage Supplier switching Supplier defaults Value sharing in buyer-supplier relationships Aspects of social exchange in buyer-supplier relationships Success factors of logistics cooperation Customer retention at LSPs Outsourcing of logistics services Strategy processes at logistics service providers LSPs After sales strategies and their alignment with supply chain and competitive strategies Spare parts logistics 1 1 2 2 3 3 4 4 5 5

10. 10 Research activities: Strong ties with international collaborators Chair of Logistics Management ETH Zürich

11. 11 Teaching The department D-MTEC offers graduate studies in management –MSc ETH MTEC –MAS ETH MTEC –MBA SCM ETH (Prof. Dr. Stephan M. Wagner is Academic Director of the MBA SCM ETH) –PhD program Major courses offered by the Chair of Logistics Management: –Strategic Supply Chain Management (Fall 2009, MSc) –Purchasing and Supply Management (Spring 2010, MSc) –Supply Chain Risks (Spring 2010, MSc) –Market-Driven Logistics Service Organizations (Spring 2010, MSc)

12. 12 Todays agenda 9h15–11h15: Managing Risks in Supply Chains, with exercise 11h15–11h30: Coffee break 11h30–12h45: Case study: Einführung von Lean Six Sigma Prinzipien im Transport-Management 12h45–14h00: Lunch 14h00–15h30: Supply chain strategy, with exercise 15h30–15h45: Coffee break 15h45–17h00:Supply chain strategy: Discussion of exercise results and wrap-up