1. Student Services Retention Initiatives
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Student Resource Lounge
Christy Swartz – Student Success Coach/Student Tech Support
Carolyn Stegmann – Student Services Manager

2. What the Research Shows
98% of incoming adult students report a strong determination to graduate
* Ruffalo Noel Levitz (2016) Report: Motivation of Adult Learners for Completing a College Degree.
What the Research Shows
90% of adult students place high priority on convenient access to information and support
* Ruffalo Noel Levitz ( ). The National Adult Learners Satisfaction-Priorities Report

3. STUDENT RESOURCE LOUNGE
DEMO
STUDENT RESOURCE LOUNGE
.… PREPARE TO BE AMAZED

4. WHAT HAPPENED? -89 replies
11/26/2018 6:20 PM
WHAT HAPPENED?
91% of enrolled students accessed the lounge
29% of enrolled students viewed more than one page
21 discussion threads were student initiated
-89 replies
-2,087 views
3% increase in MSMGT enrollment retention (Summer ‘16 vs. ’17)
-Maintained 98% BSMGT enrollment retention
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5. Next Steps… Continue SMGT pilot Expand pilot to additional programs
Identify additional opportunities to enhance the student experience within the lounge
Explore additional metrics to measure the effectiveness of the lounge
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6. “It was nice to have a place to connect
“It was nice to have a place to connect. That is one thing that I miss with online classes.”
—SMGT Student

7. Questions?
THANK YOU