1. Developing Values Based Technology
Care England Conference, 14 November 2018
Developing Values Based Technology
using technology to help Colleagues get care right
Dr Claire Royston
Group Medical Director
Four Seasons Health Care

2. On the threshold of change

3. Developing technology in care homes

4. SPECIAL RESIDENT EXPERIENCES
Values based technology
SPECIAL RESIDENT EXPERIENCES
ENGAGED COLLEAGUES
CARING KIND CULTURE
EMPOWERMENT
TRUST
PERSONAL ACCOUNTABILITY
BIG DATA
LITTLE DATA

5. Using technology to listen

6. Resident feedback this year
69,011

7. At the level of an individual home

8. An Individual Resident

9. Back to Big Data (69,011 Residents)
19 Is this home a happy place to live
18 Are you given help to eat and drink when needed
25 Do the Staff help you make decisions

10. Same approach to feedback from Families and Visiting Professionals

11. Technology to get care right
To illustrate the approach: Four Seasons Dementia Care Framework

12. Started with current standards and best practice guidelines

13. How did we translate guidance into actions
Developed unique technology system based on the following principles
Shared endeavour
Intuitive to use
Support Colleagues to get clinical care right for each individual Resident
Reduce the burden of paperwork and reporting (compliance)

14. Using technology to get clinical care right

15. TRaCAd

16. Going beyond a simple audit process
Find and Fix
Focus on the resolution of the action
Utilisation of simple AI technology
Getting all care right for each individual
Talking to Colleagues to understand when we don’t get the care right and what would help them

17. The FIND AND FIX APPROACH
Example – Management of nutrition and weight loss (standards )
LINKED ACTION
The FIND AND FIX APPROACH

18. Linked actions – live on Saturday !

19. Back to the example of management of weight loss

20. Supported ‘mini’ care pathways – weight loss

21. Listen to Colleagues to get care right
Created Automated risk assessments to respond to Colleagues concerns:
MUST
Waterlow
Abbey Pain scale
Cornell
Technology responding to specific needs to support personal accountability

22. Using technology to improve care –
Management of antipsychotic medication in dementia

23. The guidance is available

24. But still no progress

25. Medication management App Antipsychotic and other medicines

26. Antipsychotic Medication management

27. Which antipsychotic medication

28. Impact of the approach

29. In conclusion

30. Improving Resident Experience
Technology driving a kind and caring culture
Improving Governance
Data
Information
Understanding
Action
Improving Resident Experience

31. SPECIAL RESIDENT EXPERIENCES
Values based technology
SPECIAL RESIDENT EXPERIENCES
ENGAGED COLLEAGUES
CARING KIND CULTURE
EMPOWERMENT
TRUST
PERSONAL ACCOUNTABILITY
BIG DATA
LITTLE DATA