1. PARTS OF CHANGE 1. NEED FOR CHANGE 2. UNDERSTAND, EXPLAIN THE CHANGE
3. PLAN FOR CHANGE
4. IMPLEMENT IT

2. 1. ANALYZE THE NEED FOR CHANGE
CHANGES IN SOCIETY, DEMAND
GLOBAL COMPETITION
“HYPER” COMPETITION

3. 2. UNDERSTAND WHAT IS NEEDED

4. 3. EXPLAIN WHY CHANGE IS NEEDED
SENSE OF URGENCY (RELATIVE)
BE OPEN, BE HONEST, BE AWARE
SEEK INFORMATION
SEEK FEEDBACK
SHARE INFORMATION
EXPLAIN CONSEQUENCES + AND -

5. 4. CREATE PLAN (THINKING) FOR CHANGE
CREATE SHARED VISION, COMMON DIRECTION
BREAK AWAY FROM OLD
KEEP FOUNDATION - STABILITY
BE FLEXIBLE
TOO MUCH = CHAOS
TOO RIGID = PARALYSIS
EXPLAIN CONSEQUENCES + AND -

6. 5. “LIVE IT” START SMALL AND SIMPLE BY EXAMPLE COMMUNICATION
QUICK, POSITIVE, VISIBLE PAYOFF
PUBLICIZE IT
BY EXAMPLE
LEADER, CHEERLEADER
COMMUNICATION

7. REWARDS CONTROL, MEASURE MANAGE POLITICS BE AWARE (INSIDE, OUTSIDE)
ASK FOR FEEDBACK
MANAGE POLITICS

8. FREQUENT PROBLEMS WITH CHANGE
FAILURE TO DEFINE EXPECTATIONS AND GOALS CLEARLY
NEGLECTING TO INFORM ALL THOSE AFFECTED
DISMISSING COMPLAINTS