1. The Way to the Success Industry : Automotive Current Situation : Selling Toyota Motor Spare Parts Current Properties : Spare Parts Store

2. Introduction This is a well-known business among the people of this area. Already have large stock of Toyota parts. Five people are working at the moment. It is situated in the heart of the second largest city in Sri Lanka.

3. Goal for Success Main goal is develops this business make it as a one of the most popular place for people who seeking good quality motor vehicle spare parts in whole Nation.

4. Sub Goals Increase the range of the stock Sell good quality parts for cheap reasonable price Establish a auto repair centre Give a good customer service

5. How to achieve these goals Increase the range of the stock Make a network with international & local dealers. Find some dealers who sell other brands among them. Establish trusted business relationship with them

6. Sell good quality parts for cheap reasonable price Find out what are the good quality parts (Using customer feedback / Ask experienced mechanics) Get some discount for the parts (Making a good trusted partnership / buying big amount of stock at a time)

7. Establish a auto repair centre Buy the land which is situated in back of the current store (better to get a bank loan to buy the land, because need to save the money to buy the stock) Build the store & workshop building according to the Health & Safety standard. Recruit some employees to maintain the storage & runs the auto repair shop. (Need to be careful to recruit the experienced mechanics)

8. Give a good customer service Recruit some good educated flexible hardworking people. Give them good high quality training about the stock. Give the good customer service training. (when we recruit the people give the priority to the people who have experience in customer handling or people who have marketing diploma or a degree)

9. These Issues can be occurred Finding good quality parts & reliable dealers. The capital will not be enough to manage all of these things. (need to manage the money carefully, meantime we need to find more money to build up this future investment) Hard to find good & reliable employees. (Train them & put them in to the real situation is really hard) Rules & Regulations, Policies & Procedures

10. Target Our institution should be a one of the most famous Automotive spare parts seller & the one of the best auto repair centre in the whole nationwide in 2020.