1. Say What??? How to Communicate Effectively
School Counseling
Freshman Seminar

2. Make a list of all the different ways we communicate.
Do Now:
Make a list of all the different ways we communicate.

3. What are some different ways we communicate?
Acting
Giving a speech
Sending non-verbal signals with posture or gestures
Making a face
Writing a poem
Singing a song
Talking face to face
Talking on the phone
Writing an
Creating a video 
Participating in an online forum
Texting
Instant messaging or chat
Telling a story

4. Four Parts of Effective Communication
Communication Skill #1 – Nonverbal Communication (55%)
Communication Skill #2 – Listening *the most important communication skill
Communication Skill #3 - Thinking
Communication Skill #4 – Speaking (38% Tone, 7% words)/Writing (only words)

5. How does this affect communication on the phone? Text or email?
Communication Skill #1 - Nonverbal Communication
Communication is mostly non-verbal (55% + 38% = 93%). While only 7% is conveyed through the actual words.
Non-Verbal
Words
Tone
Examples….eye contact, facial expressions, hand gestures, body language, posture
How does this affect communication on the phone? Text or ?

6. Types of Nonverbal Communication
Facial expressions
The human face is extremely expressive, able to express countless emotions without saying a word.
Unlike some forms of nonverbal communication, facial expressions for happiness, sadness, anger, surprise, fear, and disgust are the same across cultures.
Eye contact
The way you look at someone can communicate many things- interest, affection, hostility, or attraction.
Gestures
We wave, point, beckon, and use our hands when we’re arguing or speaking animatedly—expressing ourselves with gestures often without thinking. Can differ across cultures.
Body Movements/Posture
Consider how your perceptions of people are affected by the way they sit, walk, stand up, or hold their head. The way you move and carry yourself communicates a wealth of information to the world.

7. Nonverbal Communication
Review the images below...what is being communicated nonverbally?

8. Nonverbal Communication and your IMAGE
It takes 7 seconds to make a first impression…
…although we start making decisions about people within the first 3 seconds of meeting.

9. Nonverbal Communication
The
Handshake

10. Communication Skill # 2 Listening

11. Why is listening an important part of communication?
Successful listening means not just understanding the words or the information being communicated, but also understanding how the speaker feels about what they're communicating.
This is the most important communication skill!

12. What makes a good listener?
Active Listening
What makes a good listener?

13. Becoming an Active Listener
Pay Attention (Look at the speaker, put aside distracting thoughts, avoid outside distractions, observe speaker’s body language)
Show You Are Listening (Nod occasionally, use appropriate facial expressions, note posture, use little verbal encouragers)
Provide feedback (Reflect what you are hearing, ask clarifying questions, summarize)
Defer Judgment (Allow the speaker to finish, don’t interrupt)
Respond Appropriately (Be open/honest in your response, assert opinions and treat the other person respectfully)

14. Communication Skill #3 Thinking

15. Thinking- Things to Consider Before You Speak
Situation- Where am I?
Audience- Who am I speaking with?
Topic- What are we talking about?
Your emotions- How am I feeling?
This will ultimately affect….
Tone- How do I want to convey my message?
Word choice- What words are appropriate for the situation/audience? Can they be understood? Are they helpful?

16. Communication Skill #4 Speaking/Writing

17. Speaking/Writing Develop speaking skills Develop writing skills
Speech & Tone - slow and clear
Word choice - appropriate for situation and audience
-avoid fillers (um, like) and be concise
Develop writing skills
-clear, concise simple language
-good grammar and punctuation
The Power of the “Magic Words”
“Please, Thank you, Excuse Me & You’re Welcome” - shows respect & consideration
“I’m Sorry” - shows courtesy & maturity, can defuse volatile or difficult situations

18. Different Types of Communication...
Face-to-face communication-
Words, facial expression, gestures, body language, tone of voice
Telephone communication -
Must focus on every word being said and the tone of voice that is being used - no nonverbal cues to help convey
/text -
Only words to send and receive our message
Missing tone of voice, facial expressions, body language and presence
Scenarios after this slide-
Put students in groups of 3-4.
Distribute one scenario to each group.
Students will role play each scenario using effective communication.
Give each group a chance to present in front of the class. After each presentation ask the audience to identify what was effective or went well.

19. BAD GOOD Email Communication
Hey Mrs. J- I need to change a class. can i come by 2morrow 2CU during my lunch? THX
Dear Mrs. Johnson-
I would like to set up a time to meet with you to discuss a concern with one of my classes. I have 5th period lunch and 7th period study hall on Mondays and Thursdays. Are you available during any of these times this week? Thank you for your consideration.
Sincerely,
John Smith

20. Communication
Use a proper greeting ("Dear","Hello") that is appropriate for the recipient.
Use a proper closing, and SIGN YOUR NAME
Use complete sentences and proper grammar.
Avoid using symbols (smileys ☺, etc), unless it's a personal .
Be as formal as you should be for the recipient.
Be clear, since the reader can't hear your voice.
Be polite, include please, thank you, and other kind phrases.
Triple check the "To:" field, and the subject line, to make sure you don't mis-send the .
Remember- is not necessarily private. Be careful what information you share!

21. Exit ticket:
You were absent from school today. Write an to your teacher requesting the information and/or homework you missed in class today.