State of Settlement: Alberta Plan September 2018.

State of Settlement: Alberta Plan September 2018

Outline State of Settlement Service Mapping Building the Evidence
Building the Region Building Capacity and Partnerships Enhancing Transparency Enhancing Coordination, Cooperation and Collaboration Client-driven, outcomes focused investments Service Mapping Community Context – Urban & Small Centre Service Areas Regional Context Language Training and Assessment Breakdown of Recommended Services Resettlement Assistance Program New Initiatives Summary of investment Potential Gaps 2

Building the Evidence Base
Immigrant Research West 2013 Alberta Settlement Outcomes Survey ( outcomes-settlement-survey-results.pdf) 2009 KPMG Evaluation of the Canada-Alberta Integrated Service Program Western Canadian Settlement Experience Survey Settlement Services in Western Canada: Results from 29 Rural and Small Centres 9.pdf Data Mapping of Newcomers to the West Longitudinal Survey of Syrian Refugee (Re)Settlement in PNT 10 Years of Francophone Settlement Experience in the West PNT Small Centre Learning Event June report – Promising Practices practices-learning-event-report-2017/ Report on Pre-arrivals in Western Canada Western-Canada.pdf

Building the Region Western Canada In School Settlement Conference (February Calgary 2013) Building the New West Conference (March 2013) Western Dialogue Group ( ) Connecting PNT LIPs and RIFs PNT Clusters (2016-)

Community/Institutional Characteristics
Building the Region (cont.) – PNT Clusters (2016-present) Similar Services Vulnerable Clientele Community/Institutional Characteristics Language Assessment Youth - SWIS - Critical Hours - Summer Programs Small Centres Language - Formal - Blended - Informal Newcomer Women Post-Secondary Institutions Case Management LGBTQ LIPS Community Connections - Volunteer Engagement - Mainstream Engagement - Connecting newcomers to Canadians Disability Francophone Services Employment/Mentorship Refugees Settlement in the North Needs Assessment Seniors RAP Information/Orientation Support Services - Childminding - Transportation - Interpretation/Translation - Crisis Counselling

Building Capacity Internal Phase 1 (Comparisons across region)
Phase 2 (Structural change) External Investing in the Sector Investing in Community Engagement Working with the Government of Alberta

Enhancing Transparency: Identifying Priorities and Pressures
2014/2015 Settlement Plan/Summit 2015/16 Amendments Call Out Process 2016/17 Calls, dashboards and Lessons Learned Event 2017/18 Service Mapping, Quarterly calls, Integration Summit 2018/19 Service Mapping, Quarterly Calls, Integration Summit, Co-planning

Enhancing Coordination, Cooperation and Collaboration
Operation Syrian Refugee Local Refugee Coordinating Committee Weekly calls with sector and province, dashboards Biweekly calls with province Emergency Response, Housing, Child and Family Services, Health, Education, Labour and Immigration Dashboards Lessons Learned Event Quarterly calls with sector and province Service Mapping Biweekly Calls Integration Summit Joint work to encourage language-labour market pilot projects. New initiatives to expand Settlement programming beyond historically funded programs.

Community Context Alberta - Urban & Small Centres
In 2016, a Small Centres Strategy was adopted across the Prairies and Northern Territories (PNT) region to focus on a consistent approach to settlement services in non-urban communities. This strategy was developed to ensure that clients in non-urban areas would have access to quality settlement and language programs, and that the needs of service provider organizations could be addressed based on their unique community contexts. Major Urban Centres in Alberta are Edmonton and Calgary. In addition to Calgary and Edmonton, settlement services are offered in nine urban centres across Alberta. Small Centre areas were mapped in 6 regions across the province to ensure settlement and language programs are available to all permanent residents outside of Calgary and Edmonton. Each region will host a suite of language and settlement programs to address the unique newcomer needs in those communities.

Community Context Tier 1: Smaller Communities Pop. up to 10,000 and/or 20+ landings and/or unique clients in iCARE for 2017/18 Tier 2: Small Cities Pop. 10,000 to 35,000 and/or 50+ landings and/or unique clients in iCARE for 2017/18 Tier 3: Medium-sized Cities Pop. 35, ,000 and/or 200+ landings and/or unique clients in iCARE for 2017/18 Tier 4: Major Urban Centres Pop. Over 150,000 and/or landings and/or unique clients in iCARE for 2017/18 Tier 4: Major Urban Centres Complex Settlement Eco-System Tier 3:Medium-sized Cities Full Suite of Settlement Services Tier 2: Small Cities Basic Settlement Services Available Tier 1: Small Communities Minimal Settlement Services

Service Levels by Community Size
Tier 1 – Small communities Services: Minimal settlement services Conversation circles, remote delivery of language programing, community connections, and informal Information and Orientation services. Tier 2 – Small cities Services: Basic settlement services Need Assessments and Referrals (NARs), Information and Orientation, language training, community connections, and local immigration partnerships. Tier 3 – Medium-sized cities Services: Full suite of settlement services Multiple providers, NARs, Information and Orientation, language training with at least one provider at higher CLBs, language assessment, community connections, and local immigration partnerships. Tier 4 – Major Urban Centres Services: Complex settlement eco-system Full suite of services, including Local Immigration Partnerships (LIPs) and specialized services for vulnerable populations.

Urban Centre Regions – Tier 4
SPO’s in Downtown Edmonton SPO’s in Downtown Calgary SPOs in Edmonton SPOs in Calgary

Alberta Region Settlement Communities
Tier 1 Tier 2 Tier 3 Tier 4

Alberta - Tier 1, 2 & 3

Alberta IRCC Community Typology
Province Regions Tier 1 Tier 2 Tier 3 Tier 4 Alberta Edmonton & Area Stony Plain Leduc Fort Saskatchewan Spruce Grove Sherwood Park St. Albert Edmonton Alberta Central Barrhead Lac La Biche Two Hills White Court Olds Blackfalds Clive Innisfail Ponoka Nordegg Nanton Duchess Lloydminster Camrose Sylvan Lake Lacombe Wetaskiwin Red Deer Alberta South Coaldale Cremona Patricia De Winton Strathmore Brooks Lethbridge Medicine Hat Calgary & Area Chestermere Cochrane High River Okotoks Airdrie Calgary Canadian Rockies Banff Jasper Lake Louise Kananaskis Canmore Alberta North Fort McMurray Grande Prairie

Regional Context IRCC is working closely with the Province of Alberta to provide a diverse range of services for newcomers and capitalize on opportunities for investment to address service gaps identified by the settlement sector. Seeking opportunities to pilot innovative programming specifically for underserved and vulnerable populations: LGBTQ+, women and youth. Collaboration with Urban language assessment centres to address language waitlists across Alberta and ensure newcomers receive language assessments and access language training within 30 days of their arrival to Canada.

Language Assessment - Alberta
Prior to enrolment in an IRCC-funded formal language training program, newcomers must undergo a language assessment to ensure effective placement. The target standard of service is for all clients to receive a language assessment within 2 weeks of booking an appointment, with the typical waitlist in Calgary being 3 business days. In Edmonton and Calgary, all language assessments are provided through a single service provider organization in each city, and referrals to language training are determined by the client with guidance from the centre to ensure the clients’ needs are met and barriers to training are removed whenever possible. In Edmonton, Catholic Social Services operates the Language Assessment, Referral and Counselling Centre (LARCC). In Calgary, Immigrant Services Calgary operates the Immigrant Language and Vocational Assessment and Referral Centre (ILVARC). Language assessments outside of Edmonton and Calgary are managed and conducted based on size of community. Red Deer, Fort McMurray and Medicine Hat each have their own assessment centres. NorQuest College conducts language assessments to all communities in Northern Alberta, including Grande Prairie and surrounding rural areas. Southern Alberta Language Assessment Services Inc. conduct assessments in Lethbridge, Brooks and some Southern Alberta Tier 1 communities. ILVARC offers itinerant language assessments to clients in remote southern Alberta communities, as well as certain remote areas of British Columbia. 1 Language assessment wait times for Edmonton and Small Centres to be determined.

Language Assessments – Urban and Small Centres Alberta
Region Centre Projected Unique clients (April 1, Mar 31, 2018 actuals) Target % met as of Mar 31, 2018 Unique Clients (Apr 1 – May 31, 2018) Projected Target % Met To Date Projected language assessments over 3 years ( ) Urban Centres Calgary* 8,920 7,184 81% 1,358 8,600 16% 25,500 Edmonton 3,450 3,111 90% 526 15% 9,266 Edmonton Area * 7 100% 0% 21 Alberta Central 260 366 140% 48 225 21% 675 Alberta South 748 656 88% 115 723 2,106 Calgary Area * 35 40 110 Canadian Rockies * 62 70 194 Alberta North 228 256 112% 19 250 8% 690 Total 13,710 11,667 85% 2,066 13,365 38,562 In Calgary, projected numbers include client reassessments. Edmonton & Area – Projected numbers are estimates based on Unique Clients Served. Calgary & Area – 3 year projected numbers are estimates based on the & numbers the client have provided. Canadian Rockies – 3 year projected numbers are estimates based on the & numbers the client have provided. Source: IRCC Settlement Services, May 2018 Data. Data reflects reporting by Service Provider Organizations (SPOs) at the time of the tabulation. Reports for the same period but produced at a different time might contain slightly different data. This occurs due to on-going data entry by SPOs, resulting in changes to counts. IRCC is actively reviewing data quality and integrity.

Language Training – Alberta
Language training accounts for the bulk of IRCC investments in settlement services. IRCC funding priority continues to be addressing the waiting lists from Literacy to CLB 4. There are three primary means of service delivery: Formal classroom-based language classes guided by the Canadian Language Benchmarks (CLBs). Blended language training making use of technology to either entirely deliver language training-remotely, or combined with some in-person classes. Informal language training which is not pegged to the CLB framework and is often managed by volunteers. These are considered part of the Community Connections stream. The main remote delivery service offered by IRCC is LINC Home Study (LHS) through Calgary Immigrant Educational Society and Bow Valley College. Waitlists are monitored to determine need to expand capacity if necessary. IRCC program officers have been working extensively with service providers to ensure that iCARE waiting lists are accurate through regular updates according to national guidelines. This has resulted in the waitlist size in Alberta decreasing by more than half.

Language Training – Small Centres
In Small Centres, a number of language training options are available based on demand. Formal classroom LINC delivery is available in Fort McMurray, Red Deer, Lethbridge, Medicine Hat, Brooks, Grande Prairie, and other smaller rural communities depending on need. NorQuest College offers the LINC Rural Delivery Program (RDP) in Northern Alberta communities that do not have other in-person LINC options available. These consist of CLB-based, in-person, part-time multilevel classes. Remote delivery options are available in Northern Alberta through NorQuest College’s online program, and in Southern Alberta through the LINC Home Study (LHS) program, offered by BVC and CIES. LHS is managed through a contribution agreement held by NHQ with an Ontario-based service provider organization. Presently, Alberta is a major user of LHS and accounts for 31% of the total students registered in this program in Canada. While on-line learning may be the preferred method of language delivery in rural or isolated locations, accommodations will need to be built into any new model to address lack of bandwidth or internet accessibility. Conversation circles are embedded in most of the contribution agreements in Alberta. New agreements included a significant expansion in rural areas to increase flexibility and reduce costs.

Language Training Waitlists – Alberta (May 31, 2018)
Region Lit – CLB 4 All Lengths of Time CLB 5+ All Lengths of Time All Lengths of Time Totals* Lit – CLB 4 Over 60 Days CLB 5+ Over 60 Days Over 60 Days Totals* Edmonton 131 118 254 60 78 139 Calgary 163 381 552 79 265 348 Alberta Central 67 20 96 42 19 69 Alberta South 25 7 32 2 3 5 Total: 386 526 934 183 365 561 *Discrepancy in totals due to clients on the waitlist who are listed as “Not Stated” for CLB level. Source: IRCC Settlement Services, May 31, 2018 Data Data reflects reporting by Service Provider Organizations (SPOs) at the time of the tabulation. Reports for the same period but produced at a different time might contain slightly different data. This occurs due to on-going data entry by SPOs, resulting in changes to counts. IRCC is actively reviewing data quality and integrity.

Language Training – Enrolment vs Occupancy
On the May 8th National Working Group on Language call, clarification was provided to distinguish enrolment vs. occupancy Enrolment (monthly): The number of IRCC-eligible clients enrolled in an IRCC-funded language training course for the given month (based on the information entered in iCARE or HARTs). E.g. if 10 clients are enrolled in a course with 10 IRCC-funded seats, the enrolment rate would be 100%. Numerator / Denominator *100% Numerator: # of client enrolled in the course (This is only for IRCC clients) Denominator: # of IRCC funded seats in the course Occupancy: The number of IRCC-funded clients who were formally enrolled and attended an IRCC-funded language training course for the given month (based on the information entered in iCARE or HARTs). E.g. if 10 clients are enrolled in a course with 10 IRCC-funded seats, but only 8 clients attended 100% of the time, the occupancy rate would be 80%. Numerator: Sum of the # of classes attended by all students in a month Denominator: # of IRCC funded seats in the course * # of classes conducted in a month

Language Training – Urban Centre (Calgary)
Language Provider Unique Clients Served Enrolled Clients* (as of May 31st, 2018) Funded Seats (as of May 31st, 2018) Enrolment % Average Occupancy Rate** % Levels Offered Classroom Blended/ Online/ Conversation Circles Agape 264 131 163 80% 66% Lit - CLB 4 Yes Bow Valley College 2,102 1601 1593 101% 88% Lit - CLB 6 Online CBE 604 257 344 75% 54% CLB 1 - 5 CCIS 735 366 472 78% 64% CFN 955 550 608 90% CIES 1,270 838 927 62% Blended/ CIWA*** 616 391 656 60% 35% Columbia 717 553 486 114% 73% CLB 2 -7 Equilibrium 89 83 90 92% 59% CLB 1 -4 MLA*** 1,046 64 238 27% 13% CLB 1 - 4 YMCA 589 374 423 67% YWCA*** 539 279 71% 55% Calgary Total: 9,526 5,067 5,920 86% IRCC will be working with SPO’s to ensure they are accurately reporting occupancy in iCARE. *Enrolled client counts include all clients enrolled during the month, including those who have joined or left the course. **Average of occupancy rate for all courses offered. ***IRCC is working with these providers to better align classes with the number of clients attending programs with these SPOs. Source: IRCC Settlement Services, May 31, 2018 Data

Language Training – Urban Centre (Edmonton)
Language Provider Unique Clients Served Enrolled Clients* (as of May 31st, 2018) Funded Seats (as of May 31st, 2018) Enrolment % Average Occupancy Rate** % Levels Offered Classroom Blended/ Online/ Conversation Circles ASSIST 457 316 361 88% 17% CLB 1 - 6 Yes ECSD 1,322 618 1,040 59% 23% Lit - CLB 6 EMCN 1,191 696 776 90% 62% EPSB 682 329 461 71% 52% CLB 1 - 5 Solomon 340 195 240 81% 53% NorQuest 2,974 1,684 2,450 69% 45% Blended/ Online Edmonton Total: 6,966 3,838 5,328 72% 40% IRCC will be working with SPO’s to ensure they are accurately reporting occupancy in iCARE. *Enrolled client counts include all clients enrolled during the month, including those who have joined or left the course. **Average of occupancy rate for all courses offered. ***IRCC is working with these providers to better align classes with the number of clients attending programs with these SPOs. Source: IRCC Settlement Services, May 31, 2018 Data

Language Training – Small Centres
Region Language Provider Unique Clients Served Enrolled Clients* (as of May 31st, 2018) Funded Seats (as of May 31st, 2018) Enrolment % Average Occupancy Rate** % Levels Offered Classroom Blended/ Online/ Conversation Circles Alberta Central C.A.R.E. 346 273 318 86% 67% Lit – CLB 5 Yes NorQuest College 218 84 102 82% 48% CLB 1 – 5 Alberta South S.I.S.A. 130 62 75 83% 61% Lit – CLB 4 Lethbridge College 230 129 220 59% 40% Flexibility Learning Systems 261 148 197 75% 47% CLB 3 – 8 BCALC 696 423 448 94% 68% Alberta North Keyano College 307 150 182 72% CLB 1 – 6 80 49 55 89% 30% Canadian Rockies Bow Valley College 79 31 32 97% 80% Edmonton Area 29 17 24 71% 41% Calgary Area 95 15 16 Total Small Centres 2,174 1,381 1,669 60% IRCC will be working with SPO’s to ensure they are accurately reporting occupancy in iCARE. *Enrolled client counts include all clients enrolled during the month, including those who have joined or left the course. **Average of occupancy rate for all courses offered. ***IRCC is working with these providers to better align classes with the number of clients attending programs with these SPOs. Source: IRCC Settlement Services, May 31, 2018 Data

Breakdown of Settlement Services in Alberta
Service type Calgary Edmonton Alberta Central Alberta South Canadian Rockies Alberta North NARS X I & O Community Connections SWIS/Youth Francophones Employment Related Services LIP Support Services Seniors Women Mental Health Effective April 2018 LIPs have been added in the communities of Medicine Hat and Fort McMurray. Services for Airdrie, Barrhead, Camrose, Canmore, Chestermere, Cochrane, Fort McMurray, Grande Prairie, High River, Lac La Biche, Lloydminster, Okotoks, Red Deer, Strathmore, Sherwood Park, Stony Plain, Sylvan Lake, Two Hills, and Whitecourt are embedded in Urban agreements.

On-Ramps to Settlement
Language Assessment is the required front-door to access formal language programs. There is a concerted desire to increase this uptake so that the majority of newcomers are connected to the settlement services they require regardless of whether they live in rural or urban communities. Both Urban and Small Centres utilizes the Settlement Worker in Schools (SWIS) program and Local Immigration Partnerships (LIPs) as main on-ramps to services. Settlement Workers in Schools (SWIS) - SWIS is particularly effective at connecting newcomers to the broader settlement system as well as ensuring that newcomer children/youth, their families, and their schools are able to facilitate settlement and integration. In smaller communities this is often one of the first programs to be introduced as school boards are often the first to recognize the need for settlement. Local Immigration Partnerships - Calgary, Edmonton, Lethbridge, Red Deer, Grande Prairie, Banff, Brooks, Lloydminster, Medicine Hat, Fort McMurray, and Jasper all currently have LIP agreements in place. LIPs stimulate interconnections of important community players, ensure greater awareness and increase uptake of services. 100% of the Government Assisted Refugees (GARs) are met at the airport and are connected to RAP and settlement providers from the outset. Pre-arrival services are increasingly an opportunity to enhance connections to settlement.

On-Ramps to Settlement
Community Settlement Worker in School Programs Local Immigration Partnerships Resettlement Assistance Programs Calgary Yes Edmonton Fort McMurray No Grande Prairie Red Deer Lloydminster Jasper Yes (new) Banff Lethbridge Medicine Hat Brooks

Needs Assessments and Referrals (NARS)
Once newcomers connect with a settlement agency, if they require any assistance more complex than a one-off piece of information or a referral to another agency, a settlement counsellor will work with the newcomer to address the whole range of settlement issues and to develop a settlement plan with the newcomer. NARS provides formal identification of client’s needs and connects them and their family to the supports that are available in their area. They run the gamut from extremely cursory to very in-depth for those newcomers facing the most obstacles. Ensuring that a high percentage of newcomers have their needs assessed is central to the design, implementation, and maintenance of a needs-driven allocation of settlement resources. With the implementation of iCARE reporting requirements, all settlement agencies are now required to conduct a comprehensive needs assessment that results in a formal settlement plan, and report both new and returning client visits in-system. It is anticipated with the change to standardized needs assessment parameters, clients will receive a more comprehensive assessment and a more realistic picture of client needs will emerge.

Needs Assessments and Referrals (NARS)
Needs Assessments are included in the service array in all 9 major Small Centres in Alberta. In Edmonton and Calgary, NARS is a more formal process embedded in programs coordinated among providers. In Calgary, IRCC is continuing to work with organizations in order to diversify the clients that will have access to settlement programs, including: Calgary Bridge Foundation for Youth Calgary Immigrant Women’s Association Centre d'Accueil pour Nouveaux Arrivants Francophones de Calgary Portail de l'Immigrant Association de Calgary La Cite de Rocheuse By engaging non-traditional organizations that may attract eligible clients who go to them for specific concerns, they can become an access point to inform clients of the range of supports available through our other funded providers. Several SPOs are partnering with agencies who specialize in assisting LGBTQ clients in Calgary.

Unique Clients (Apr 1 – May 31, 2018)
Needs Assessment and Referrals – Urban and Small Centres Region (target # clients) Unique clients (April 1, 2017 – Mar 31, 2018 actuals) Target % met as of Mar 31, 2018 Unique Clients (Apr 1 – May 31, 2018) Projected Target % Met To Date Calgary 17,468 19,176* 109% 5,284 18,513 29% 50,761 Edmonton 16,567 14,573** 88% 3,977 19,009 21% 47,488 Edmonton Area 300 237 79% 56 19% 825 Alberta Central 526 1,349 256%*** 268 730 37% 1,649 Alberta South 1,350 1,366 100% 270 1,315 3,610 Calgary Area 335 112% 57 845 Canadian Rockies 96 76 14 210 7% 461 Alberta North 1,515 1,597 105% 453 1,585 4,405 Total Alberta 38,112 38,709 101% 10,379 41,962 25% 110,044 *Reflects total unique clients served within the city. Because of the same clients accessing services with different SPOs there are 23,214 clients when the SPO totals within city are added together. **Reflects total unique clients served within the city. Because of the same clients accessing services with different SPOs there are 17,633 clients when the SPO totals within city are added together. ***Targets to be right-sized. Source: IRCC Settlement Services, May 31, 2018 Data. Data reflects reporting by Service Provider Organizations (SPOs) at the time of the tabulation. Reports for the same period but produced at a different time might contain slightly different data. This occurs due to on-going data entry by SPOs, resulting in changes to counts. IRCC is actively reviewing data quality and integrity.

Information and Orientation
Information and orientation (IO) services are designed to ensure that newcomers receive appropriate settlement information that will support the newcomer’s integration into community and Canadian society. They run the gamut from general orientation to a community, through individual settlement counselling, to highly specialized case management approaches for the most vulnerable clients. Some aspects of IO are embedded in almost all existing contribution agreements. These services may be offered virtually, one-on-one, or in group sessions. Seniors programming, immigrant-women specific programming, youth programming and programs focused on refugees will be offered where need is demonstrated and resources are available. Information and orientation is included in the service array of Small Centre regions. The service provider will identify whether the newcomer receives this information and orientation through group or one-on-one sessions based on the type of information that is required by the client..

Information and Orientation – Urban and Small Centres Region (target # clients) Unique clients (April 1, 2017 – Mar 31, 2018 actuals) Target % met as of Mar 31, 2018 Unique Clients (Apr 1 – May 31, 2018) Projected Target % Met To Date Calgary 25,488 18,230* 72% 5,769 24,775 23% 69,517 Edmonton 30,679 18,913** 62% 7,596 33,165 85,895 Edmonton Area 250 378 151% 134 54% 640 Alberta Central 1,759 2,015 114% 961 1,821 53% 5,160 Alberta South 5,857 3,481 59% 1,634 6,017 27% 16,774 Calgary Area 1,221 796 65% 235 1,203 20% 3,253 Canadian Rockies 663 100% 173 903 19% 2,139 Alberta North 2,126 1,825 86% 520 2,192 24% 6,178 Total Alberta 68,043 47,201 69% 17,022 70,326 189,556 *Reflects total unique clients served with the city. Because of the same clients accessing services with different SPOs there are 23,524 clients when the SPO totals within city are added together. **Reflects total unique clients served with the city. Because of the same clients accessing services with different SPOs there are 26,185 clients when the SPO totals within city are added together. Source: IRCC Settlement Services, May 31, 2018 Data. Data reflects reporting by Service Provider Organizations (SPOs) at the time of the tabulation. Reports for the same period but produced at a different time might contain slightly different data. This occurs due to on-going data entry by SPOs, resulting in changes to counts. IRCC is actively reviewing data quality and integrity.

Employment Related Services
Employment related programming was almost exclusively the domain of provincial government in Alberta, with only very modest investments by IRCC. The focus for Employment Related Services in Alberta moving forward will be: Innovative combined employment & language programming for clients with low CLB levels. Expansion of blended learning with active engagement of the employer community. Expansion of employment preparation, mentorship and job placement services with defined outcomes of employment. Ensuring higher level language classes are available in communities within a defined outcome of employment or continuing education. Ongoing consultations with the Province of Alberta to ensure our programs complement one another and do not duplicate client service.

Employment Related Services – Urban
Region Type of Service (target # clients) Unique clients (April 1, Mar 31, 2018 actuals) Target % met as of Mar 31, 2018 Unique Clients (April 1, 2018 – May 31, 2018) (target # clients) Target % Met To Date (target # clients) Calgary Employment Counselling 3,931 5,765 57% 1,685 4,463 19% 12,318 Mentoring 925 327 156 935 11% 2,765 Networking Opportunities 1,427 2,417 75% 542 1,741 25% 4,158 Preparation for Licensure /Certification 367 245 48% 60 21% 1,001 Work Placement 662 301 26% 56 685 10% 2,027 Calgary Total 7,327 9,055 76% 2,499 8,206 27% 22,314 Edmonton 4,858 3,789 78% 520 4,490 22% 13,330 329 255 0% 112 334 1,007 1,765 2,411 137% 512 2,065 37% 5,735 134 106 79% 12 250 9% 718 832 35* 4% 37* 671 6% 2,291 Edmonton Total 7,978 6,596 100% 1,193 7,870 28% 23,261 Urban Total 15,305 15,651 88% 3,692 16,076 45,575 * Unique clients served from April 1, 2018 – present may include a small number of clients served in Red Deer, as iCARE does not breakdown clients served based on location. Source: IRCC Settlement Services, May 31, 2018 Data. Data reflects reporting by Service Provider Organizations (SPOs) at the time of the tabulation. Reports for the same period but produced at a different time might contain slightly different data. This occurs due to on-going data entry by SPOs, resulting in changes to counts. IRCC is actively reviewing data quality and integrity.

Unique Clients (April 1, 2018 – May 31, 2018)
Employment Related Services – Small Centres Region Type of Service (target # clients) Unique clients (April 1, Mar 31, 2018 actuals) Target % met as of Mar 31, 2018 Unique Clients (April 1, 2018 – May 31, 2018) Projected Target % Met To Date Alberta Central Employment Counselling 85 38 45% 41 54% 238 Alberta South 405 315 72% 139 360 38% 1,115 Networking Opportunities 25 53 96% 19 92% 70 Alberta North Work Placement 7 0* 0% 20 Total Small Centres 522 406 69% 199 470 51% 1,423 * iCARE does not breakdown the clients served based on location. Source: IRCC Settlement Services, May 31, 2018 Data. Data reflects reporting by Service Provider Organizations (SPOs) at the time of the tabulation. Reports for the same period but produced at a different time might contain slightly different data. This occurs due to on-going data entry by SPOs, resulting in changes to counts. IRCC is actively reviewing data quality and integrity.

Community Connections
Community Connections services are vital to increasing the engagement of newcomers in local communities and developing their societal connections with Canadians, employers, and public institutions. Newcomers: Main approach to focus on communities to assist the integration of newcomers in smaller, more remote areas. Communities will focus on conversation circles, volunteerism, and critical hours programming. All field trips must be tied to some form of curriculum, and they must be approved by the officer in writing, in advance. All sporting activities must also be participatory, and intercultural in nature. Institutional/Societal: Focus on programming to provide cross cultural education, and volunteerism to enhance the understanding and acceptance of newcomers into communities across Alberta. Target employers and human services institutions to ensure supports are in place to assist with expanding or changing dynamics in the workforce due to immigration. Support train the trainer models for cross cultural bridging initiatives to promote efficiencies and build capacity in communities.

Community Connections – Urban and Small Centres Regions (target # clients) Unique clients (April 1, 2017 – Mar 31, 2018 actuals) Target % met as of Mar 31, 2018 Unique Clients (Apr 1 – May 31, 2018) Projected Target % Met To Date Calgary 9,077 5,097* 56% 2,129 9,072 23% 25,334 Edmonton 8,153 4,808** 59% 1,913 9,342 20% 24,745 Edmonton Area 0*** 62 100% 29 Alberta Central 525 502 96% 221 42% 1,575 Alberta South 2,156 1,489 69% 659 2,503 26% 6,935 Calgary Area 310 320 103% 137 44% 920 Canadian Rockies 105 214 204% 75 193 39% 348 Alberta North 736 408 55% 160 796 2,303 Total Alberta 21,062 12,900 61% 5,323 22,741 62,160 *Reflects total unique clients served within the city. Because of the same clients accessing services with different SPOs there are 5,561 clients when the SPO totals within city are added together. **Reflects total unique clients served within the city. Because of the same clients accessing services with different SPOs there are 5,655 clients when the SPO totals within city are added together. ***targets imbedded in Urban CAs. Source: IRCC Settlement Services, May 31, 2018 Data. Data reflects reporting by Service Provider Organizations (SPOs) at the time of the tabulation. Reports for the same period but produced at a different time might contain slightly different data. This occurs due to on-going data entry by SPOs, resulting in changes to counts. IRCC is actively reviewing data quality and integrity.

SWIS – Small Centres Region SPO 2018-2019 Targets 2018-2019 Investment
NARS I&O CC Alberta Central Red Deer 25 $73,432 Alberta South Medicine Hat, Brooks, Lethbridge 485 1,925 286 $986,521 Calgary & Area High River 500 $218,316 Canadian Rockies Banff, Jasper 180 $72,082 Alberta North Fort McMurray, Grande Prairie 332 491 95 $407,371 Total 842 3,096 381 $1,684,290

Increase of investment from 2014-2015
Francophone Service Investment in Alberta IRCC is a major contributor to the Government of Canada’s Action Plan for Official Languages : Investing in our Future. Increasing the attraction and retention of francophone newcomers is a major ministerial priority. PNT has designated a lead officer to analyze all investments in this arena and develop a strategic plan. NARS, IO and Community Connections in French will continue in Edmonton, Calgary, and Fort McMurray. Employment related services in Edmonton and Calgary will continue to be funded. Youth specific IO and CC will continue in Edmonton, Calgary and Brooks. TÉÉ programs are offered in Edmonton and Fort McMurray through CAE. It is also being piloted in Calgary by CANAF, PIA and La Cité in partnership with the Calgary Bridge Foundation for Youth. Each organization in Calgary targets a different level of the school system. Francophone Service Investment for Alberta from : Location Alberta 1,955,838 1,973,718 2,038,183 3,107,566 3,131,252 Increase of investment from 1% 4% 59% 60%

Francophone Landings and Unique iCARE Client Counts Alberta
From 2013 to 2017, 4606 unique clients received settlement services from Francophone organizations in Alberta. Of these clients, 2,487 were Francophone*. NB: Landings do not account for secondary migration. Returning clients denote those who returned for services who had accessed services in previous years (since client data began to be collected in iCARE in ). * In iCARE, Francophone clients are defined as those who identified French as a language spoken and their preferred official language. Data shows that the same proportion of Francophone and non-Francophone clients are served by all agencies. This will be reviewed. 41

Francophone Services in Alberta
Francophone Clients served: Unique clients (April 1, March 31, 2018) Unique Clients (April 1, 2018 – May 31st) Non-Francophone Agencies 1,860 846 Francophone Agencies 940 379 Total Francophone Clients Served: 2,353 1,100 Francophone Agencies: Unique clients (April 1, March 31, 2018) Unique Clients (April 1, 2018 –May 31st) Non-Francophone Clients 929 473 Francophone Clients 940 379 Totals Clients Served by Francohpone Agencies: 1,869 852 Data pulled from settlement cube on Filters: Canadian Geography SPO Location – Alberta French Organization Indicator Language Landing – Francophone Rows: Organization Columns: Date – Service Period.Fiscal year ( , ) Values: Unique Client Count Source: IRCC Settlement Services, May 31, 2018 Data. Data reflects reporting by Service Provider Organizations (SPOs) at the time of the tabulation. Reports for the same period but produced at a different time might contain slightly different data. This occurs due to on-going data entry by SPOs, resulting in changes to counts. IRCC is actively reviewing data quality and integrity.

Indirect Services Umbrella Organizations:
Effective management of the settlement system in each jurisdiction requires an effective interlocutor from the settlement sector that can engage all settlement actors within a jurisdiction. Alberta Association of Immigrant Serving Agencies (AAISA) will continue to work as umbrella organization for Alberta providers. The focus going forward will be to continue to expand their capacity and expertise to engage an ever growing settlement and language sector. Increase capacity within AAISA to address rural needs in Alberta. Organizational and Sector Capacity Building – this was accomplished through the Settlement Practitioner Competency Framework undertaken by AAISA which established external, objective job comparisons between positions in member agencies and a comparable sector (family services). Local Immigration Partnerships: Urban - Edmonton and Calgary both have LIP agreements with IRCC, through their respective municipalities. Small Centre communities – all 9 of the major rural centres in Alberta have established LIPs.

Umbrella Organizations

Resettlement Assistance Program (RAP) – Government Assisted Refugees (GARs)
Location 2017 -targets 2017 – arrivals* (January to December) targets 2018 – arrivals* (January to May 2018) Edmonton 370 476 231 Calgary 440 466 300 134 Alberta South (Lethbridge, Medicine Hat, and Brooks) 254 240 179 146 Central Alberta (Red Deer) 61 96 25 Total 1,125 1,278 910 536 *data pulled from: 2017 – MC_GAR Admission NAT and DMR Report_ xlsx MC_GAR Admission NAT and DMR Report_ xlsx Source: Provincial / Territorial GAR Arrivals and Targets, provided by IRCC RAB *Arrivals numbers are in persons

Resettlement Assistance Program (RAP) – Blended Visa Office Referred (BVORs)
Location 2017 – arrivals* (January to December) 2018 – arrivals* (January to May) Edmonton 55 12 Calgary 27 5 Alberta South (Lethbridge, Medicine Hat, and Brooks) Central Alberta (Red Deer) 6 Total 88 17 Resettlement Assistance Program (RAP) – Government Assisted Refugees (GARs) *data pulled from: 2017 – MC_GAR Admission NAT and DMR Report_ xlsx MC_GAR Admission NAT and DMR Report_ xlsx Source: Provincial / Territorial GAR Arrivals and Targets, provided by IRCC RAB *Arrivals numbers are in persons

*information forthcoming for Yazidi resettlement services*
Resettlement Assistance Program (RAP) – Yazidi *information forthcoming for Yazidi resettlement services*

Resettlement Assistance Program
Alberta currently has RAP services in six communities. Calgary Catholic Immigration Society (Brooks) is currently an extension of the 2016/2017 pilot project. This project has been extended until the end of March 2020. Catholic Social Services will continue to provide the full scope of RAP services in Edmonton and Red Deer. Calgary Catholic Immigration Society will continue to provide the full scope of RAP services as well as Port of Entry services in Calgary. Lethbridge Family Services will continue to provide the full scope of RAP services in Lethbridge. Saamis Immigration Services Association will provide full scope of RAP services in Medicine Hat.

Expressions of Interest
Service Delivery Improvement Initiative Expressions of Interest Screened Out Stage 1 Stage 2 55 38 17 3 Three organizations in Alberta were successful in submitting proposals through the SDI initiative: CIES NICO – This agreement will conduct a research and analysis pilot project to build on and adapt existing materials to create an online digital literacy learning course, furthering the e-learning success of lower literacy newcomers in CLB 3-8. The success of this project will provide an open-source tool for IRCC funded organizations that provide e-learning language programs. CIES ReNew – Through research and analysis, the ReNEW project will 1) examine the mental health and emotional wellness issues and provisions across multiple front line immigrant serving agencies; 2) develop a best practice model; 3) implement a pilot testing the best practice model; and 4) assess the results of model for final refinement and sharing. CIWA – This agreement will work to address the health literacy, and related competencies of adult literacy learners, but will also work towards increasing the capacity of organizations and systems through collaboration between literacy learners, literacy instructors and health care workers and administrators.

Pre-Arrival Initiative
Alberta currently has one pre-arrival agreement with Calgary Regional Immigrant Employment Council. SmartPathways: E-Mentoring & Other Supports Project targets ITPs living overseas who are eligible for pre-arrival services and coming to Calgary to re-launch their careers. A call for proposals for pre-arrival services was launched in May of Intake and assessment of proposals is ongoing. Pre-Arrival Investment for Alberta from : $92,307 $173,237 $72,629 $31,908* * The dollar figures for 2018/19 will increase as new agreements and extensions are negotiated.

Urban Centre Investment by Service Type (2016-2019)
Language Training: $54,328,230 (56%) Settlement: $37,994,502 (39%) RAP: $3,815,009 ( 4%) Overseas: $153,307 (0%) Language Training: $59, (53%) Settlement: $49,728,394 (44%) RAP: $2,676,600 (2%) Overseas: $72,629 (0%) Language Training: $61,442,010 (52%) Settlement: $53,432,320 (45%) RAP: $2,577,479 (2%) Overseas: $52,639 (0%) * Some Urban agreements have small portions of Small Centres funding.

Small Centre Investment by Service Type (2016-2019)
Language Training: $5,874,451 (38%) Settlement: $8,489,804 (55%) RAP: $1,313,385 (7%) Language Training: $6,636,938 (38%) Settlement: $9,770,376 (56%) RAP: $1,062,132 (6%) Language Training: $6,150,409 (37%) Settlement: $9,673,689 (58%) RAP: $949,476 (6%) * Some Urban agreements have small portions of Small Centres funding.

Landing Numbers April 2016 – March 2017 April 2017 – March 2018
Calgary: 20,665 Edmonton: 17,115 Small Centres: 9,420 Total: 47,200 April 2017 – March 2018 Calgary: 17,030 Edmonton: 14,860 Small Centres: 7,415 Total: 39,305

Total Investment for Alberta 2017-2018
Invest. vs Landings Edmonton % Calgary % Central AB % Southern AB % Calgary & Area % Canadian Rockies % Northern AB % Other CMA %

Total Settlement Investment for Alberta 2018-2019
Invest. vs Landings Edmonton % Calgary % Central AB % Southern AB % Calgary & Area % Canadian Rockies % Northern AB % Other CMA % *Only April-May Landing information is available for

GCS Dashboard for Alberta Investments

Base Allocation and Syrian Investments in Alberta
* Investments are projected to alter through the fiscal year to meet the needs of the Syrian population. ** Some Urban agreements have small portions of Small Centres funding.

Calgary Edmonton Small Centres
Gaps and Potential Investment ( ) Calgary Gender based, life skills, Canadian culture programming/workshops. Innovative or pilot projects that touch on our priority areas (women, youth, vulnerable pops, LGBTQ, etc.) Professional development for organization staff particularly to support dealing with trauma, mental health, etc. More complete francophone settlement pathways e.g. TÉÉ . Edmonton Community connections programming with demonstrable outcomes. Employment pathways for low level and literacy language learners. Targeted programming to address needs of vulnerable populations. Coordination amongst service providers of youth programming across the city to address gaps and prevent duplication. Small Centres Vulnerable populations. Employment. SWIS – in other smaller centres. Language – higher level language classes (CLB 5+). Explore pilot settlement programming in Cold Lake, Wetaskiwin and Camrose.

State of Settlement: Alberta Plan September 2018.

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State of Settlement: Alberta Plan September 2018.

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