1. Improving Warehouse Efficiency With Zebra Wireless Mobile Printers 1

2. agenda Mobility in the warehouse Who is Zebra? Whats it all about? Why is it relevant? Real world case studies Application analysis Information sources

3. Zebra delivers innovative and reliable bar code and specialty label printing solutions to businesses and governments in 100 countries around the world. With more than 35 years of experience and over four million printers sold, Zebra is the trusted brand for 90% of Fortune 500 companies. A Global Leader in Specialty Printing: who is Zebra? Zebra Technologies

4. 2004 revenues of $663 million 45% of sales outside North America $3 billion market capitalization >4m units shipped c.30% market share Our product range: SuppliesRFIDMobileDesktopTabletop Card Zebra Technologies

5. whats it all about? bringing change to the warehouse: * new flexibility * new productivity * new work methods * new technology * new economics * new benefits Mobility in the Warehouse

6. moving label printing from the desktop to the operator: using technology: * mobile computers* mobile printers * WLAN Whats it all about?

7. whats it all about? moving label printing from the desktop to the operator: using a new focus * business improvement * business benefits * ROI payback looking at money NOT JUST product features Whats it all about?

8. tested & proved in Q1 2003 in Zebras own DC, Preston UK 5 Zebra QL420s delivered major business benefits: bulk breakdown / put-away 450 hrs / 6300 saved per year errors cut from 10/day to 1/week goods-in / receiving 400 hrs / 5600 saved per year errors cut from 4/day to 1/week ROI payback in 6.5 months Whats it all about?

9. application overview: Warehouse IT system barcode data label data - each operator is given a Zebra QL420 mobile printer - both devices are connected to the IT system by wireless LAN - each operator is given a handheld terminal Whats it all about?

10. How relevant is it? relevant from a bar coding perspective: 77% of surveyed end users use bar code labels 46% of bar code label users use thermal printers 34% of thermal printer users chose Zebra - Zebra survey of 400 European end users:

11. relevant from a mobile computing perspective: 51% of surveyed end users use Hand Held Terminals 30% of surveyed end users have a wireless network 22% of remaining end users plan to install WLAN - Zebra survey of 400 European end users: How relevant is it?

12. relevant from a warehouse problems perspective: lack of flexibility :- 36% of surveyed end users lack of space :- 8% of surveyed end users walking time :- 8% of surveyed end users - Zebra survey of 400 European end users: How relevant is it?

13. Who is already doing this? EMEA reference site list:

14. Reference sites example: TNT Express (Benelux) - is replacing desktop printers with Zebra QL420 mobile printers - QL420 investment based on: ROI payback estimated at 108 days * man hour savings * increased flexibility * reduced errors

15. Reference sites area of interest : most items require no intervention 30% of items arrive without labels these items are labelled at goods-in all items must leave within 12 hours labelling efficiency is the key

16. Reference sites example: DHL (Sweden) - is using Zebra QL320 mobile printers - QL320 investment based on: * man hour savings * faster processes * increased productivity

17. Reference sites example: Halfords (UK) - is replacing desktop printers with Zebra QL420 mobile printers - QL420 investment based on: * saving up to 42 man hours per week * increased warehouse productivity * reduced errors - alternative would be major warehouse re-design. ROI payback estimated at £22k / 31k p.a.

18. Reference sites Halfords areas of interest : 1) bulk breakdowns items arrive in bulk containers but are traded in smaller units so have to be repacked e.g. spare parts, components, software, pharmaceuticals, books, CDs & DVDs, clothing.

19. Reference sites Halfords areas of interest: 2) tote shipping units re-useable plastic containers sent to >450 store destinations often changed during picking each change requires a new label taking up to 5 minutes.

20. customers who should be interested: smaller, less structured supply chains Reference sites summary result = strong ROI / payback case for mobile printing sectors = 3PL, electronics, automotive, cd & dvd retailing. incoming goods not already labelled 1 pallet = multiple line items 1 shipment = multiple SKUs outgoing goods incomplete cases modified cases variable consignments

21. Information sources website (www.zebra.com/en/mobileroi.htm)

22. ROI calculator – see how much you can save ! (http://www.zebra.com/is/roicalc.htm) information sources

23. Zebra wireless mobile printers help prevent costly mistakes and save operator walking time. The result is a rapid ROI and increased service levels. Conclusion