1. Your Intelligent Robotics Partner Adept Service & Support Design Us In CD 2007 Design Us In CD 2007

2. Overview of Adept Service & Support Service for Adept products is provided by a worldwide staff of customer support and engineers. Adept maintains factory-authorized service centers in several countries around the world. All service centers maintain a stock of spare parts and special tooling & calibration equipment. Service for Adept products is provided by a worldwide staff of customer support and engineers. Adept maintains factory-authorized service centers in several countries around the world. All service centers maintain a stock of spare parts and special tooling & calibration equipment.

3. Award Winning Customer Support Recipient of the 2006 Frost & Sullivan Customer Service Leadership of the Year Award for Robotics Solutions Recipient of the 2006 Frost & Sullivan Customer Service Leadership of the Year Award for Robotics Solutions

4. Six Ways Adept Provides Service & Support Repair & Rebuild Services Spare Parts Warranty Training Phone and Product Support Consulting Services Repair & Rebuild Services Spare Parts Warranty Training Phone and Product Support Consulting Services

5. Repair & Rebuild Services Field Service Engineers Located Around the U.S. for Customer-Site Repairs Factory Repair, Overhaul, and Remanufacturing Services Typical 24 to 48 Hour Response Field Service Engineers Located Around the U.S. for Customer-Site Repairs Factory Repair, Overhaul, and Remanufacturing Services Typical 24 to 48 Hour Response

6. Spare Parts Emergency Parts Depot located in Livermore, CA 90% of Emergency Parts Orders Shipped Same Day for Down Systems Free Spare Parts Planning Available Spare Parts Kits and Bundles Emergency Parts Depot located in Livermore, CA 90% of Emergency Parts Orders Shipped Same Day for Down Systems Free Spare Parts Planning Available Spare Parts Kits and Bundles

7. Warranty 2 years parts / 1 service warranty on New/Reman Products Available Parts and Service Contracts and Extended Warranties 2 years parts / 1 service warranty on New/Reman Products Available Parts and Service Contracts and Extended Warranties

8. Training Scheduled Adept Classroom Training in Livermore, CA and Cincinnati, OH Customer-Site Training Standard & Custom Courses Available Advanced Maintenance & Self-Support Calibration and Repair Kits Available $900 Training Discount on Basic Level Software Courses with Robot Purchase Scheduled Adept Classroom Training in Livermore, CA and Cincinnati, OH Customer-Site Training Standard & Custom Courses Available Advanced Maintenance & Self-Support Calibration and Repair Kits Available $900 Training Discount on Basic Level Software Courses with Robot Purchase

9. Phone and Product Support Free Technical Support Hotline Free Applications Engineering Hotline Free Technical Support Hotline Free Applications Engineering Hotline 24/7 Emergency Phone Support for Down Systems

10. Consulting Services Professional Consulting Engineering Services Professional Consulting Engineering Services Software & Programming Assistance

11. Adept Service & Support Customer Satisfaction is Our #1 Goal! Customer Satisfaction is Our #1 Goal!