1. NONVERBAL COMMUNICATION
SENDING & RECEIVING 
WORDLESS 
MESSAGES

2. NONVERBAL COMMUNICATION
EXPRESSES MORE OF THE MEANING OF A MESSAGE THAN VERBAL COMMUNICATION
UNDERSTANDING THE MESSAGE
1% BY SPOKEN WORD
38% BY TONE OF VOICE
55% BY BODY LANGUAGE

3. TYPES OF NONVERBAL COMMUNICATION

4. GESTURES EXPRESS VARIETY OF FEELINGS CAN BE USED IN ADDITION TO WORDS
CONTEMPT
HOSTILITY
APPROVAL 
AFFECTION
CAN BE USED IN ADDITION TO WORDS
DIFFER BY CULTURE

5. BODY LANGUAGE & POSTURE

6. UNCONSCIOUS BARRIER BETWEEN YOU AND THE RECEIVER
CROSSING ARMS
UNCONSCIOUS BARRIER BETWEEN YOU AND THE RECEIVER

7. SCRATCHING THE CHIN
SIGN OF DISBELIEF

8. GOOD HEALTH AND POSITIVE ATTITUDE
SHOWN BY ERECT POSTURE
GOOD HEALTH AND POSITIVE ATTITUDE

9. SLUMPED POSTURE
FATIGUE

10. CLENCHED FIST
ANGER

11. CLEARING THE THROAT
ANXIETY

12. POINTING FINGER
ASSERTIVENESS

13. LEANING ON ONE'S ELBOW WITH THE CHIN IN THE HAND
BOREDOM

14. WIGGLING A FOOT
BOREDOM

15. AVOIDING EYE CONTACT
CONCEALING SOMETHING

16. HANDS ON HIPS
DEFIANT

17. SITTING BACKWARDS ON A CHAIR
DOMINANCE

18. TOUCHING EAR
DOUBTFUL

19. EVERYTHING UNDER CONTROL
THUMBS IN BELT OR PANTS
EVERYTHING UNDER CONTROL

20. RUBBING PALMS
EXPECTATION

21. HANDS BEHIND ONE'S BACK
FEELING SUPERIOR

22. LOWERING THE EYES
GUILT

23. OPEN PALMS OCCASIONALLY TOUCHING THE CHEST
HONESTY

24. TAPPING OR DRUMMING FINGERS
IMPATIENCE

25. BITING FINGERNAILS
INSECURITY

26. INTEREST IN SOMEONE OR SOMETHING
TILTED HEAD
INTEREST IN SOMEONE OR SOMETHING

27. FAILING TO LOOK SOMEONE IN THE EYES
LACK OF CONFIDENCE

28. TOUCHING FACE
LYING

29. Click to add text
STROKING CHIN
MAKING A DECISION

30. HAND TO THROAT
NEEDS REASSURANCE

31. FIDDLING WITH ITEMS
NERVOUS

32. STANDING WITH HANDS ON HIPS
READINESS

33. REJECTING WHAT IS BEING SAID
RUBBING NOSE
REJECTING WHAT IS BEING SAID

34. LEGS SWUNG OVER CHAIR
UNCONCERNED

35. ARMS CROSSED TIGHTLY ACROSS CHEST
UNWILLING

36. FACIAL EXPRESSIONS

37. FACIAL EXPRESSIONS MOST EXPRESSIVE ACCEPTED EMOTIONS SHOWN
SEVEN (7) UNIVERSALLY ACCEPTED EMOTIONS
FEAR
ANGER
SURPRISE
CONTEMPT
DISGUST
HAPPINESS
SADNESS

38. EYE CONTACT

39. EYE CONTACT OFTEN INITIATES COMMUNICATION
GOOD CONTACT MEANS RESPECT, A WILLINGNESS TO LISTEN AND TO KEEP COMMUNICATION OPEN
LOOKING AWAY MEANS ANXIETY, DEFENSELESSNESS, OR AVOIDANCE OF COMMUNICATION
CULTURAL DIFFERENCES
SOME VIEW EYE CONTACT AS AN INVASION OF PRIVACY
EYE CONTACT CONSIDERED DISRESPECTFUL

40. OBJECT  COMMUNICATION
HAIRSTYLE & 
CLOTHING

41. PEOPLE FEELING ILL SHOW MUCH LESS INTREST IN APPEARANCE AND DRESS
HEALTHY PEOPLE WITH GOOD SELF ESTEEM PAY ATTENTION TO DRESS AND GROOMING
PEOPLE FEELING ILL SHOW MUCH LESS INTREST IN APPEARANCE AND DRESS
HEALTH CARE WORKERS
UNIFORMS CLEAN, NEAT AND WELL FITTING
IF UNIFORMS NOT REQUIRED, CLOTHINF SHOULD BE CLEAN, NEAT AND APPROPRIATE TO THE AREA

42. TOUCH

43. MULTIPLE MEANINGS
POSITIVE MESSAGES: PROVIDE AFFIRMATION, PROVIDE REASSURANCE, SHARE WARMTH, APPROVAL AND EMOTIONAL SUPPORT
    NEGATIVE MESSAGES: ANGER, FRUSTRATION,  PUNISHMENT, INVASION OF PERSONAL SPACE
HEALTH CARE WORKER NEEDS TO WEIGH THE BENEFITS AGAINST THE NEGATIVES WHEN USING TOUCH

44. THE END