2. The most basic of all human needs is to be understood...
The best way to understand people is to listen to them

4. Facts about Listening
We spend 50% or more of communication time listening.
Most of us remember about 50% of what we hear shortly after, and only 20% after two days.

5. Hearing The physiological process that occurs when sound waves
enter the auditory canal, strike
the eardrum, and vibrate

6. Listening is a decision!
The act of mindfully hearing & attempting to comprehend the meaning of words spoken by another person in a conversation.
Listening is a decision!

7. The Process of Effective Listening
Attending
Understanding
Responding
Remembering

8. The process of focusing on what a speaker is saying
Attending
The process of focusing on
what a speaker is saying
regardless of distractions

9. Attending Get physically ready to listen Resist mental distractions
Resist interrupting others
Hear a person out before you react
Observe nonverbal cues

10. accurately to reflect the
Understanding
Decoding a message
accurately to reflect the
meaning intended
by the speaker.

11. Understanding Ask questions to gain additional information
Paraphrase meaning to check your understanding.
Empathize with the speaker.

12. Responding
The act of confirming – in a supportive way – that the speaker’s message was received
Responses
Agreement
Disagreement
Critique

13. Responding
Feedback
Verbal Responses
Non-Verbal Responses

14. Being able to retain information and recall
Remembering
Being able to retain information and recall
it when needed.

15. Remembering
Repeat the information
Construct mnemonics
Take notes

16. Listening
Assessment
And
Improvement
Plan