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Using Empathy Maps for Planning Student Interventions
Shelly Ellis, Ph.D. Executive Director of School Support and Improvement Oklahoma State Department of Education
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Interventions for Students
Turn and Talk When you hear the term “intervention”, what do you think? Share the intervention program you have at your school. What makes your program successful? What are the barriers?
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School Counselors What does ASCA say is the Role of the School Counselor? Today's school counselors are vital members of the education team. They help all students in the areas of academic achievement, career development and social/emotional development, ensuring today's students become the productive, well-adjusted adults of tomorrow. academic How do school counselors fit into this equation? student development social/emotional career
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What We Know What we are learning is "early trauma limits adolescents' ability to use higher-order thinking to regulate subcortical brain activity. Their thinking is held hostage by relentless fear and hyperarousal that derail focus needed to achieve academically." -Susan E. Craig Disconnected youth Frequently tardy and absent Receive poor and failing grades Disruptive with behavior Zone out Current Attempts Reward and Punishment Systems Not effective
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Before we start the activity, we want to remind you of what the term “empathy” means. There is no one better than Brene’ Brown at describing what empathy is and is NOT.
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STUDENT Student Information Demographics & Abilities Community & Home
Interests & Aspirations Opportunities & Options STUDENT
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Empathy Map Think & Feel See Gain Pain Hear
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Activity Using your Student Profile information, fill out the Empathy Map What do you think your student… Thinks? Feels? Sees? What does success look like? What obstacles are they facing? Hears?
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Intervention Plan Develop an intervention to help this student overcome obstacles or barriers to their success… What supports do they need? Who will be responsible for implementing those supports? What resources do you need for this student to be successful?
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Tell Us About It Choose a spokesperson from your group to tell us about your student and the intervention plan you developed to help him/her overcome barriers to success.
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Contact Information Shelly Ellis, Ph.D. Executive Director of School Support & Improvement Oklahoma State Department of Education (405)
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Timothy Demographics & Abilities Community & Home
15 year old African-American Male English Speaker High School Sophomore Reading above grade level A- Average GPA Takes Honors Classes No Extracurricular Participation Community & Home Rural Community with Average Labor Attainment Top Industries: Agriculture, Education, & Retail No public Transportation Middle Income one parent household Parent: 2 year Associate Degree Parent often works night shifts at hospital First of 3 children One vehicle Interests & Aspirations Computer Science and Writing Get a high-paying job Help support siblings Self-teaching coding Stay in state, but does not see job opportunities within community Opportunities & Options Small high school Small CTE program within HS top pathways: Mechanics, Welding, Culinary Arts No employer engagement AP Coursework Available 81% Free and Reduced Lunch 1 school counselor 15% of students in AP (4% are African-American) 10% of students in CTE (8% are African-American) 1 Computer Science Class (Low Rigor) Timothy
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Jose’ Demographics & Abilities Community & Home Urban area
13 years old Hispanic Male Spanish speaker ESL 7th grade Walks to school C- Average Loves sports No discipline referrals Referred for failing to turn in work on time Community & Home Urban area Top industries: Manufacturing and education Access to public transportation Mom, dad, 4 siblings at home Strong ties to extended family Lower income Parents: Middle School education One family vehicle Both parents work outside the home High crime rate in surrounding neighborhoods Interests and Aspirations Sports and Science Video games Has a lot of friends No family history of college graduates Wants to be a pro football player or video game designer Opportunities and Options Middle School Population (850 students) FRL: 80% Specialty Staff: Reading Specialist, Media Specialist Three Counselors. Strong EL program Jose’
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Anna Demographics & Abilities Community & Home Urban area
13 years old Hispanic Female English speaker at school, native tongue spoken at home 8th grade Reading two grades below level C+ Average Interested in STEM but not qualified for the advanced courses due to low academic scores Qualifies for reduced lunch Community & Home Urban area Top industries: Manufacturing and education Access to public transportation Mom, dad, 4 siblings at home Strong ties to extended family Lower income Parents: Middle School education One family vehicle Both parents work outside the home High crime rate in surrounding neighborhoods Interests and Aspirations Robotics, but seems unobtainable because she is not in advanced courses Wants an internship but will need to have a part time job after school Go to 2 year local community college then to a university Stay close to home to support her family, she has 2 other siblings Opportunities and Options Middle School Population (850 students) Career and tech opportunities are limited at the school Specialty staff: 3 counselors, strong EL program, Reading specialist, media specialist, math specialist Anna
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Tiffany Demographics & Abilities
9 years old White female English speaker 3rd grade 2nd grade reader Loves to color and do art Walks to school Community & Home Suburban area with labor attainment Top industries: Retail, Education No access to public transportation Single mom with older brother, younger sister Lower income Parent: HS Diploma Using state assistance One family vehicle Interests and Aspirations Math and recess Loves to dress with expression and enjoys being with her friends No family history of college graduates Wants to be a doctor Wants to live close to home and take care of mom Opportunities and Options Elementary School (population 500) FRL: 80% Local Tech Center Specialty Staff: Reading Specialist, Media Specialist One Counselor Tiffany
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See Think and Feel Hear Gain What does success look like? Pain
Sample Empathy Map Think and Feel What really matters to them? What occupies their thinking? See What do they see in their environment? What do they see in their future? Gain What does success look like? Pain What obstacles are they facing? Hear What do they hear in their environment? What do influencers say that impacts their thinking?
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See Think and Feel Hear Gain What does success look like? Pain
Sample Empathy Map Think and Feel What really matters to them? What occupies their thinking? See What do they see in their environment? What do they see in their future? Gain What does success look like? Pain What obstacles are they facing? Hear What do they hear in their environment? What do influencers say that impacts their thinking?
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