1. IntelliForce
Intelligent Workforce Services

2. EP Service Offerings Portfolio
PlatForge
Service Line to Modernize the Enterprise Platform from Legacy
IntelliForce
Service Line to transform Workforce into an Intelligent one
WisdoMania
Service Line to address all Enterprise Wisdom related needs
Synergistics
Service Line to push Enterprise Synergies to next dimension

3. Service Line to transform Workforce into an Intelligent one
IntelliForce Service Offerings
Transformation Services
Strategic and Tactical Service to transform today’s enterprise to a modern digital tomorrow’s enterprise through transformation of workforce into an Intelligent one
IntelliForce
Service Line to transform Workforce into an Intelligent one
Advisory Services
Consultancy guidance to strategic, technical and operational aspects of Intelligent Workforce
Workforce or people are the main strength or focus area for an enterprise to perform efficiently. Hence evolution of workforce, which includes employees, vendors, partners, agents and some customers too, towards enhanced intelligence is the need of the time to ensure digital transformation within organization. Intelligent Workforce is not only important for digital transformation, also very much required for being competitive with respect to cognitive drive in enterprise. There are few product tracks as well from HCL EP product line which supports this offering.
Implementation & Maintenance Services
Traditional implementation and support services executed in a new way delivery improved efficiency and quality output
Administrative Services
As specialization of maintenance service, focuses on administrative activities dedicatedly to keep the implemented solution at healthy steady state

4. SMART INFORMATION SERVICES
IntelliForce – Transformation Service
WORK PARTNERSHIP
ENTERPRISE AVATAR
SMART LEARNING
SMART INFORMATION SERVICES
Leveraging power of Automation to Assist, Advise and Act
Machine computing to automate various routine and non-routine activities
Proactively address needs of people or process while monitoring multiple system internally or externally
Micro-Digitalization of Enterprise with ‘Digital Twins’
Modelling an object (people / processes / assets) using data stream from sensors
Analyze the collected data to reach a decision, be it for learning, designing, planning etc.
Simulating situations without the actual object maximizes quick turn-around-time for resolution
Making Learning process Smarter, more Productive and Efficient
Cross-skilling, skill upgrade, knowledge transfer, self learning etc., through smart ways
Interactive media based learning, gesture driven learning, immersive experience or digital cafe based holistic learning are the various options
Content & Information management in a smarter way
Handling media information for tomorrow’s enterprise for improved interactions
Bringing enterprise collaboration information onto devices, anytime anywhere
Content lifecycle (search, disposition etc.) in a well-governed approach

5. Approach / Methodology
IntelliForce – Advisory Service
Techno-Functional Advisory
Business Advisory
Technical Advisory
Smart Workforce Strategy
Information consolidation advisory
IntelliForce Capability Fitment
Product Selection
User Story Definition
Workforce Learning Strategy Definition
Automation business case formulation
Work Partnership and Enterprise Avatar Use Case Analysis
Governance Definition
Roadmap Definition
ROI Calculation / Business Matrix
Information Architecture Definition
IntelliForce COE setup
Communication channel definition and Strategy
Technical Design Definition
Integration Strategy 4A
Assess – Analyze – Articulate – Architect
GAMES
Gather – Analyze – Measure – Evaluate – Strategize
Approach / Methodology
EASE
Explore – Analyze – Strategize – Execute
2DR
Discover – Design – Recommend – Review

6. Delivery Excellence powered by Approach / Methodology
IntelliForce – Implementation & Maintenance Services
AD Track
ASM Track
L2 & L3
User Management
Stats & Reports
Monitoring
Device Management
Environment/DC Management
Network related Configuration
Channel Configuration
App Maintenance & Enhancement
Infra Management
Client Interface Management
App Store Maintenance
Partner Access Management
Architect, Design, Development and Testing of IntelliForce Solutions like Work Partnership, Enterprise Avatar, Learning, Content & Information Services
Technical Management of Development and Enhancement work
Transformational guidance within Application boundary of the solution towards better adoption + +
Delivery Excellence powered by
Approach / Methodology
ALT-AD
Delivery Enablers

7. IntelliForce – Administrative Service
Installation & Configuration
Platform Administration
Ticket based Troubleshooting
User & Authorization Management
Security and Compliances
Continuous Monitoring & Reports

8. Solutions & Frameworks
EmpFinesse™ is a bouquet of offerings for the Enterprise, enabling internal Transformation through smart delivery of Experience and Synergy under flexible, yet robust governance supported by Transformational Solutions. EmpFinesse™ delivers eXtraordinary eXperience to enterprise users through its modules - Nudge, Galatea and Sympatico.
Following are the tracks from EmpFinesse™ which would be contributing to IntelliForce service.
Work Partnership
Enterprise Avatar
Smart Learning
Smart Information Service
eUnomia offers strategic guidance for governance modernization in an enterprise by offering a bundle of strategic frameworks and governance tools around critical ecosystems like collaboration, wisdom management, digital transformation etc. The strategic journey is usually through a well structured, quantitative and measurable process and addresses end-to-end lifecycle - discovery, assessment, design, roadmap definition, return of investment determination and also execution around Governance of various processes like Collaboration, Wisdom Management, Digital Transformation etc. using IP’s.
Following are the tracks from eUnomia which would be contributing to IntelliForce service.
Digital Enterprise Maturity Framework

9. Solution Details – EmpFinesseTM Work Partnership
Work Partnership offers capabilities to reduce the workload of employees by leveraging machine computing to automate various routine and non-routine activities in an enterprise. Assistants in the organization execute various routine work like regular approvals, report check, time entry etc. Advisors keep eye on multiple system internally or externally to proactively determine challenges in people / process. And Actors act on behalf of any workforce member to execute complex work where prior fed data provides the requisite intelligence. Assistants, Advisors and Actors are essentially machine personas enabled by Work Partnership Solution.
Unique Features
Process Automation of repetitive as well as decision making processes
Implicit Monitoring of Process Metadata and Data
Intelligent machine decision to take action against Process Data
Approach
Assistant level Partnership [Regular Task Automation, Occasional Task Automation e.g. Onboarding]
Advisor Level Partnership [FAQ, Notification, Recommendation, Proactive Suggestion e.g. Popup Help Desk]
Actor Level Partnership [Predictive Problem Management]
Value Delivery
Better utilization of time of critical resources
Improvement of productivity of the workforce
Faster GTM and Issue Resolution
Moving along Digitalization Journey through automation

10. Solution Details – EmpFinesseTM Enterprise Avatar
Enterprise Avatar is a solution to digitally clone any animate and inanimate object in enterprise towards simulating situations without involving the actual object, hence maximizing the utilization of the object and reducing cost of designing, planning and troubleshooting.
Unique Features
Capability of cloning any and every object in the enterprise digitally
Facility to collate transactional data points from those devices to simulate real life scenario
Ease of modelling a projected object using available data stream from sensors
Ability to analyze the collected data to reach a decision whatsoever it be for learning, designing, planning or troubleshooting
Approach
Twin Modelling [Property Management, Model Management, Instance Management, Instance Validation, Behaviour Mapping]
Twin Threading [Transaction Placeholder Management, Digital Fabric / Sensor Tagging, Cognitive Sensing, Transaction Data / Information Flow, Transaction Logging]
Twin Analysis [Impact Measurement, Impact Traceability, Recurrence Management, Analysis Charts & Reports, System Recommendations, Manual Recommendations]
Value Delivery
Simulation of situation without presence of actual object helping in effective Learning and Troubleshooting
Significant Cost saving in Learning, Designing, Planning and Troubleshooting
Improved utilization of Enterprise Objects in parallel with experimentation on Object Data
Digitalization of every objects takes an enterprise ahead to digital transformation route

11. Solution Details – EmpFinesseTM Smart Learning
Smart Learning provides enhanced capabilities and richer experience to an enterprise across various learning areas e.g. cross-skilling, skill upgrade, knowledge transfer, self learning etc. The goal is to make learning smarter, more productive and efficient with interactive media, gesture driven capabilities, immersive experience and a holistic offering with a digital learning cafe.
Unique Features
Granular level Learning
Learning with real-like experience
Consolidation of various Learning interfaces within a single place
Approach
Atomic Learning [Interactive Media, Post Learn Task Simulator and Quizzer, Tips Publisher, Add-On Designer]
Immersive Learning [Mixed Reality Designer and Simulator]
Digital Café [SME Connect, Direct Learning, Advanced Messengers, On-Sport Rewards, Champion cross-pollination, Technological Socialization, Unlocking Skill or Wisdom spare parts]
Value Delivery
Higher Adoption of Learning Ecosystem in the Enterprise
Faster Learning because of enhanced interactions
Improved Learning Efficiency helping utilization of learnt skills at work
Better User Satisfaction

12. Solution Details – EmpFinesseTM Smart Information Services
Smart Information System enables smarter information management in the enterprise by offering capabilities to manage and deliver media based information effectively. This is envisaged to be the key for tomorrow's enterprises. It focuses on solutions to make information available onto devices and making it available anytime anywhere (Collaboration on-the-Go solution), effective management of audio-visual content (Smart Media) and managing the content lifecycle in a well-governed approach (Content Disposition Framework).
Unique Features
Collaboration and Socialization in any form and shape within enterprise accessible from anywhere any time
Content Life Cycle Management governing creation, disposition, utilization, delivery and archival
Access and usage of Media Contents more elegantly
Transformation of Content Delivery to smarter
Approach
Content Disposition Framework
Idea Crowdsourcing
Information Summarization
Content Movement to Cloud
Workforce Empowerment Toolset [Influence Meter, Consensus driven Decision, Enterprise Flipboard]
Value Delivery
Smarter Content Management and Handling

13. Solution Details – Digital Enterprise Maturity Framework
Digital Enterprise Maturity Framework [DEMF] is an end-to-end strategic framework that enables measurement of several Digital Workforce parameters, determines an uniform metric as the Key Performance Indicator and leverages complex calculations to assess digital maturity in an enterprise thus providing a way to derive value from investments in digital transformation. With enterprises gearing towards digital transformation with device friendly, AI and automation driven, proactive / predictive capabilities this is a must-have offering to perform analysis and derive value.
Unique Features
Covers following features –
Physical Infrastructure Governance
Device Handling in agnostic way
Communication, Collaboration and Wisdom Exchange
Process Automation
Approach
DEMF follows a unified process called DECODE to strategize the governance in a digitally aspiring enterprise.
Digital Enterprise Components
Digital Enterprise Operations
Value Delivery
Consumer-grade technology that lives up to employee expectations
An emphasis on device centric, experience driven and people focused ecosystem which facilitates an engaged workforce
Simple and Intuitive access to cohesive data repositories and in-house expertise, providing better returns on information assets
A community-oriented ambience of Collaboration and Social that promotes Innovation and Wisdom sharing
Design Thinking based approach leading to improved ability to accelerate business cycles
Cognitive Guidance
Proactiveness, Projection and Prediction
High Extensibility complying to accessibility standards
Excitement and Empowerment booster
Digital Enterprise Data
Digital Enterprise Enablers

14. Top Accelerators + Many more DocuMelt MeBile Enterprise Flipboard
Workforce on-the-Go
EmpFinesseTM Core Platform
The Ultimate Content Summarizer
Wholesome Workforce Networking
App
Device Agnostic Experience for Enterprise
Content
A package for travelling Workforce
Multi-Brain BOT agnostic Platform
Decision
Mentor
Enterprise Service Broker
Interactive Media
Self Service
Orchestration
Smart Onboarding
Intelligent Decision through Consensus & Influence
Abstract Cross Service Agent
Interaction with Media Files
User Managed Process Flow Execution
Employee Onboarding Solution
Many more +

15. Customer Experience Next Generation Workplace
Top Toy Manufacturer
of Europe
US based leading
Insurance Organization
Global Retail and FMCG Multinational
World’s largest Development Bank
Next Generation Workplace
Digitalization roll out for the Enterprise Portals and Apps in the organization
Migration to cloud to minimize the Data Centre overhead and dependency on enterprise connectivity
Exhaustive implementation of service base to cater to the desired functions in the most flexible way
Next generation User Experience delivery with unique approach
Strategic Knowledge Exchange Transformation
Strategize the right Governance model for the optimal exchange of knowledge and wisdom in the enterprise
Reducing the GTM time from 120 days to 45 days for underwriting a policy for release in GEO market
Defining end-to-end all aspects of Governance answering all 5W1H (What-Why-Who-When-Where-How) questions around Knowledge Exchange
Design of various communities, processes and metrics to impose a quantitative way of managing this Knowledge organization at the enterprise level
Designing the Target Operating Model for the Knowledge Exchange to operate seamlessly
Cognitive enabled Digital Employee Platform
Automated complex cross-boundary backend processes through cognitive interface (conversational assistant) enabled with natural language processing capability
High degree of personalization, and domain specific logics in this multi-brain artificial intelligence system, secured with Biometric Authentication
Scalable cognitive platform accessible from anytime anywhere over various channels (Web Chat, Skype for Business, , SMS) and auto-detectable multilingual capability (that helped in global collaboration)
Workplace Transformation
Roadmap and Returns of Investment was derived based on the ecosystem in the knowledge management department of this financial organization
Transformational ideas like Tacit knowledge codification was suggested and guided the customer on those areas
Integrating BPM system with collaboration for seam less work ambience
Transformation in User Experience design to cater to entry of diverse devices in the ecosystem

16. Thank You