1. BREAKING BAD NEWS DEALING WITH LOSS

2. BREAKING BAD NEWS WHY IS IT SO DIFFICULT TO DO? WHAT IS THE SOLUTION?

3. THE DIFFICULTY THE SAVIOUR COMPLEX PERSPECTIVE OF DEATH AND DISABILITY DISCOMFORT WITH NEGATIVE EMOTIONS

5. EMPATHY: THE FOUNDATION BEING FOCUSSED UNDERSTANDING FROM THE INSIDE RESPONDING WITH CARING

6. BREAKING BAD NEWS: MOST OF US DO IT RIGHT MOST OF THE TIME THINGS GO WRONG WHEN: * WE TRY TO ESCAPE * WE REACT IN ANGER * WE DILUTE THE AGENDA

7. THINGS GO WRONG WHEN: WE TRY TO ESCAPE: INAPPROPRIATE DELEGATION DISTRACTION FRONTAL ATTACK INTELLECTUALIZATION MINIMIZATION EMPTY REASSURANCE

8. THINGS GO WRONG WHEN: WE REACT IN ANGER: TO DENIAL TO IDEALIZATION TO REHEARSAL OF THE STORY TO UNREASONABLE DEMANDS TO ANGER AND BLAME

9. THINGS GO WRONG: WHEN WE DILUTE THE AGENDA: BILLING PRACTICAL ARRANGEMENTS REQUEST FOR POST MORTEM

10. WHAT IS THE SOLUTION? KNOWLEDGE HOW TO TELL? HOW MUCH TO TELL? WHO TO TELL? WHEN TO TELL? SKILL LI ST EN ATTITUDE IMPORTANCE OF SELF AWARENESS

11. BREAKING BAD NEWS: CONCLUSIONS 1) BAD NEWS CANNOT BE CONVERTED TO GOOD NEWS 2) KNOWLEDGE OF NORMAL PSYCHOLOGY WILL HELP INFORM THE PROCESS 3) SPECIFIC SKILLS ( LISTEN) CAN BE LEARNED AND APPLIED 4) SELF AWARENESS AND THE ABILITY TO DEAL WITH PERSONAL STRESS IS ESSENTIAL TO GOOD COMMUNICATION