1. 2-1-1 Missouri / AmeriCorps St. Louis:
A Perfect Match
for Disaster Response and Recovery

2. No matter the event…

3. United Way 2-1-1 exists to connect those in need…

4. Introductory Thoughts
Who We Are
2-1-1 Disaster Response Model
Response Levels
2-1-1’s Infrastructure for Support
The Flu on Call Project

5. 2-1-1 in Missouri 2-1-1 in Missouri launched: 2006 in Kansas City
2007 in St. Louis
MO Public Service Commission Authorization
100% coverage for Missouri
> 1 millions calls since our launch

6. 2-1-1 Navigation Centers In Missouri
Accredited Call Center in St. Louis City
24/7/365
33 staff
STL Scope: 99 counties in Missouri and 9 counties in Illinois

7. “May you live in interesting times.” Chinese proverb…
Tornadoes
Epidemics
Snow
Severe Storms
Flooding
Earthquakes
Extreme Cold
Extreme Heat

8. Every Disaster is Different:
Therefore, our approach must be varied and responsive for each…
Level I
Snow/Ice
Level II
Extreme Heat
Level III
Tornadoes

9. 2-1-1 MO/SWIL Disaster Response Levels
Level I Disasters:
Severe snow storms
Ice storms
Thunderstorms & Lightning
Prolonged Heat or Cold Temperatures
Minor power outages that last < 48 hours
Level I Effects:
Minimal impact to normal operations
None to slight call volume increase
Level I Response:
No presence required at Local or State EOC
Few if any new disaster resources become available
Self contained individual and community resilience
Resources

10. 2-1-1 MO/SWIL Disaster Response Levels
Level II Disasters:
Flooding
Extreme Heat
Winter Storms & Extreme Cold
Sudden removal of critical resource from a community
Epidemics
Tornadoes
Level II Effects:
Noticeable and consistent increase in call volumes
Community resilience taxed
Outside resources may be needed
Level II Response:
Additional staff/ volunteers added for short duration
Remote agent mobilization
Extended shifts for as necessary
Presence required at local EOC, only
Incremental increase in disaster/emergency resources
Long Term Recovery Efforts implemented
Resources

11. 2-1-1 MO/SWIL Disaster Response Levels
Level III Disasters:
Mass Flooding
Tornadoes
Earthquake
Pandemics
Level III Effects:
Sudden and alarming increase in call volume
Major influx of unorganized/unverifiable disaster resources
Community resilience depleted and overwhelmed – federal and state resources required
Level III Response:
Remote agent mobilization
2-1-1 volunteers activated
AmeriCorps volunteers activated
Extended shifts for invoked
Presence required at Local and State EOC’s
Community resources increased in response to immediate needs
Long Term Recovery Efforts Implemented
Resources

12. United Way 2-1-1 Disaster Response Model
CENTRAL
COMMUNICATIONS
POINT
Consultation
with Local and State
Agencies / EMA’s
24/7 Access to
Information
Coordination Of
Partner Agencies
Disaster
Intake
Line
Spontaneous
Volunteer and
Donations

13. After disaster strikes…
Support for EOC Operations
Support for Area 911 Systems
Support for PIO Stakeholders
Rumor Control
VRC for Spontaneous Volunteers

14. MARC Coordination

15. A Place for Survivors to Connect…
Donations coordination support
Information on government assistance
Points of Distribution
Cooling / Warming Sites
And much more…
Emergency food, clothing and shelter
Mental health counseling
Emergency supplies
Financial assistance
Social media

16. After disaster strikes…
Support for state / federal declarations
Partnerships with support agencies
Survivor Connection to Resources
Reports on Met / Unmet Needs
Rapid Repair Program*

17. United Way 2-1-1 exists to connect those in need…