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IN Porting Process : FRANCE

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Presentation on theme: "IN Porting Process : FRANCE"— Presentation transcript:

1 IN Porting Process : FRANCE
Brief description or expansion of title Presenter’s name 27 November 2018 Presentation title

2 Required information on porting form
Following details need to be on the porting form to request porting from the losing carrier: Customer information (name, address, SIRET number) Name of the losing Operator/ (e.g. OBS, SFR, BOUYGUES, etc.) Phone number (single number or number including the number range) Sign date and place Signature and company stamp (A porting form is valid 3 months) 27 November 2018 Presentation title

3 Porting rules Porting windows during working hours from Monday to Friday: Timeslots (CET) = 9:00, 9:30, 10:30, 11:00, 14:00, 15:30* The Switching team is on-call, so porting can also be scheduled during OOH, the weekend, or during bank holidays (if approved by the losing carrier) *15:30 timeslot not recommended on Fridays (if roll-back or support needed) We cannot schedule the porting without valid order. We cannot schedule the porting less than 10 working days. 27 November 2018 Presentation title

4 Reasons for Refusal of Porting Request
Wrong customer name or address DDIs not portable Missing DDIs (customer’s contract includes more than the given DDIs) Wrong Offer Code (MOP field) Wrong losing carrier Porting timeslot not suitable Duplicate order (MOP issue) In case of postponement, the porting request is valid for 90 days Missing customer’s signature Missing company stamp 27 November 2018 Presentation title

5 Port In Scenario 1 (Confirmation)
Order raised in ordering systems Porting form is checked by Porting Desk Order Status: portable Request from Colt to the losing Operator Awaiting response from losing Operator Confirmation from old Operator confirmation sent to the customer 48hr before porting Port in on confirmed date 27 November November 2018 Presentation title

6 Port In Scenario 2 (Rejection)
Same as Scenario 1 on previous slide until ‘request to the losing carrier’ Request is rejected by the losing Operator Analyse the rejection root cause Porting Desk informs the Customer about the rejection and asks for the missing information After clarification a new request is sent to the losing Operator Awaiting response from losing Operator Same as Scenario 1 from confirmation on… 27 November 2018 Presentation title

7 Technical part (D-Day)
On D-day, Colt calls the losing carrier and the range holder (if different) if the ‘with call’ option was requested on the porting from. If the porting form specifies ‘without call’, Colt does not have to call the losing carrier. Colt migrates DDIs on the Colt network Colt tests a sample of DDIs by Colt and the OLO Colt sends a carrier announcement (APNF) Colt updates internal tools and databases and closes the order. 27 November 2018 Presentation title

8 Involved teams and availability
27 November 2018 Presentation title

9


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