1. How healthcare organisations respond to feedback
Case studies of paired providers and commissioners Observations, documentary analysis and interviews with board members, clinicians and managers Analysis of how feedback is delivered, perceived and acted upon

2. Outputs
Practical suggestions for national audits to enhance impacts A training manual and online resources to help organisations optimise the delivery and use of feedback

3. To AFFINITIE and beyond…
There is a growing evidence base… … but further questions on how to enhance the impact of feedback We can embed rigorous evaluations within national audits

4. Acknowledgement
This presentation summarises independent research funded by the National Institute for Health Research (NIHR) under its Programme Grants for Applied Research programme (Grant Reference Number RP-PG ) and under its Health Services & Delivery Research Programme (Project:16/04/13)
The views expressed are those of the authors and not necessarily those of the NHS, the NIHR or the Department of Health