1. SP Technical Research Institute of Sweden, management system
Magnus Holmgren,
Quality Manager, SP Technical research Institute of Sweden

2. SP Several companies (SP, SITAC, SMP, YKI, SIK, CBI, GLAFO)
> 900 employees
Different location (Borås, Skellefteå, Umeå, Uppsala, Stockholm, Göteborg, Lund, Karlskrona, Växsjö)
Different activities: Conformity assessment (testing, calibration, inspection, certification), research and development, consultation, education etc.
Accredited activities some are certified as well

3. SP’s management system
Integrated (quality, environmental, labour health, competence, security etc.)
Process oriented
Computerised
A large system with a lot of documents

4. How do we measure excellence?
Customer satisfaction questionnaire (yearly, 1000, 20 questions)
Clients councils (branches)
Special branch days
Educations
Publications

5. What is next? A new system, even more focused on processes
Databases for FPC
New formats for reporting
GRI
Chemicals
Explosives