1. The Human Resources Division
Chapter 13

2. Chapter 13 Objectives HR Mission and Contributions Hiring Process
Training & Development
Retaining of Employees
Recordkeeping
Global Challenges

3. HR Management Functions
Planning
Strategic planning of the operation
Organizing
Maintain communication flow in operation
Coordinating
Meet the organization’s goals

4. HR Management Functions (cont.)
Directing
Staff activities
Controlling
Enforcing policies and procedures
Evaluating
Ensures performance of organization is met

5. Mission of Human Resources

6. Mission of Human Resources
Attract, Develop, Train, & Maintain Staff
Reduce Labor Charges, Liability & Turnover
Monitor and Enforce policies & procedures
Comply with Labor Laws
Administer Employee Benefits Program

7. Hiring the Best Employees

8. Hiring the Best Employees
Recruitment
High Priority in the Industry
Advertising in newspaper and magazine
Placement Services
Use a Head Hunter or 3rd party
Referral Fees for current employees
Career Fairs
Hire non-traditional employees

9. Hiring the Best Employees
Selection
Screening Process to ensure a candidate is qualified
Staffing Tools
Job Descriptions help determine the skills needed
Job Breakdowns outlines the job responsibilities
Interview and Test
Initial impression on attitude, skill, professionalism
Tests for skills, personality, qualities and traits
Follow Labor Laws – immigration, ADA, discrimination

10. Hiring the Best Employees
Wages, Salaries, & Benefits
Labor Laws – fair wages, exempt vs. non-exempt
Attractive to gain potential employee interest
Conduct Competitive Wage Surveys
Fringe Benefits
Medical, Dental, Disability
Holidays, Sick Leave, Vacation Time
401 (k) Retirement
Unemployment, Workers Comp, COBRA, FMLA

11. Retaining Employees

12. Retaining Employees Turnover Large Problem in our Industry
Cost savings if we can keep good employees
Exit Interviews to determine areas of concern
Employee Morale and Job Satisfaction Surveys

13. Retaining Employees Orientation
First Impression of Company by the new employee
Orientations Topics to Include:
Introduction to company, its history and goals
Wage details and pay schedule
Benefits
Working conditions ins and outs
Tour of property and introduction to other staff
Safety procedures, Code of Conduct, Policies

14. Retaining Employees (cont.)
Training & Development
Multiple activities that involve continuous learning
Career Development Programs
Management Training Activities
Training Seminars and Workshops
On-the-Job Training
Job Performance Standards in job breakdown
Diversity Training

15. Retaining Employees (cont.)
Career Development
Ability to move up in the company
Offering training to achieve skills needed
Employee Relations
Interaction with employees on various levels
Foster respect amongst personnel
Communication from bottom to top
Grievance Procedures (unionized properties)

16. Retaining Employees (cont.)
Relocation
Assisting a new employee to move to location
Have a set policy in place
Discipline
Impacts employee’s performance (good or bad)
Use to modify specific behavior
Must be equal and fair among all employees
Termination must be done with just cause

17. Creating A Climate for Productivity

18. Employee Performance Evaluations or Performance Reviews
Identify untapped potential
Praise them for highly skilled areas
Offer training or assistance on areas they can improve upon
Refer to job breakdown on how tasks should be completed

19. Recordkeeping Practices

20. Recordkeeping Personnel Records per State Laws Turnover Analysis
Updated Information
Benefit participation
Grievances
Wages, Tips, and Taxes
Turnover Analysis
Exit Interviews
Employee Satisfaction Surveys

21. Quality Assurance Programs

22. Quality Assurance
Instill a sense of responsibility for job performance in all employees
Employee Empowerment
Simplify the chain of command
Take care of both the internal and external customer

23. Human Resources Globally

24. Human Resources Globally
Many employees are relocatable
Diversity to bring many backgrounds together
HR must know all laws in that aspect
Goal is still the same:
Hire good employees who provide great service