1. Hubs Review Overview August 2017 www.enfield.gov.uk
Striving for excellence

2. Background
Enfield 2017 created a series of centralised services, known as “Hubs” to achieve efficiency and financial savings.
As the Hubs system have now been in place for over 2 years, EMT have requested a Review of the first 3 Hubs to assess how well they are working and identify areas for future development, ensuring they are fit for purpose as the organisation continues its transformation journey.
This Review will focus on the following three:
Operational Support Hub
Data & Management Information Hub (Data & MI Hub)
Performance Management Hub
Purpose: Identify how the Hubs could work better whilst still within their existing resource and financial remit

3. Objectives & Outcomes Objectives
Conduct a balanced & informed Review of Operational Support, Data & MI and Performance Management Hubs
Produce development recommendations both for the Hubs and their customers (those who access their services) to ensure this model & approach meet the Council’s requirements moving forward, whilst retaining the Hubs’ existing resource and financial envelope
Ensure both staff from the Hubs and their customers are engaged in and are central to the Review as much as practically possible
Outcomes
Produce an analysis of how the Hubs are currently structured, perform etc. against their original blueprint
Carry out organisation-wide research ensuring both Hubs and their customers have equal opportunity to participate in the Review
Identify what works well and areas requiring further improvement
Produce a set or recommendations/development plan for the organisation to subsequently implement

4. Roles & Responsibilities
Sponsoring Group – EMT
Review Sponsor – James Rolfe, Exec Director FRCS
Review Lead – Julie Mimnagh, Head of Human Resource Operations, Chief Executive’s Service
Review Team:
Julie Mimnagh
Laura Martins
Eleanor Brown
Niel Niehorster
Miho Yoshizaki

5. Work Streams 1. Research – Documentation
Identify how Hubs currently operate and compare with original blueprints
Review Hub information available to customers
Collate all Service Level Agreements or similar documents
Review previous “customer satisfaction” surveys and their findings  
2. Research – Interviews & Workshops
Meet Hub Heads of Service & Team Managers to identify what works well and what requires improvement
Meet an appropriate selection of “customers” – representatives from services who use these Hubs regularly to identify possible improvements  
3. IT Delivery
Identify how IT is used within the Hubs and any opportunities for further development
Ensure this work feeds into the wider subject of process management across the organisation when identifying recommendations
4. Review Report
Compile Review Report & Recommendations/Development Plan in partnership with key stakeholders
Present Review’s findings & recommendations to various corporate boards

6. How can you assist?
All the Hubs central to this review are to be involved including their:
Head Of Service
Team Managers
Key team officers
Hub customers from all Departments to be engaged via:
Attendance at Departmental Workshops
Meetings with specific teams and/or individual officers recommended by DMTs who can provide detailed feedback
This level of engagement will involve face to face interviews and attendance at various meetings

7. Timescales/Next steps
3 months - review will commence in September Research
Review due to end in December 2017
Expect to be contacted in the near future!