1. University of Connecticut Libraries
LibQual+ 2004
at the
University of Connecticut Libraries
Francine DeFranco
Director, Collections Services
January 17, 2005

2. The University of Connecticut Libraries
Storrs Campus Libraries
Homer Babbidge Library - Includes Culpeper Media Library, Map and Geographic Information Center, Art and Design Library
Music and Dramatic Arts Library
Pharmacy Library
Regional Campus Libraries
Avery Point
Greater Hartford
Stamford
Torrington
Waterbury
Professional School Libraries
Law Library
Medical Library

3. Survey Process and Procedures
Preliminary decisions
Groundwork
Implementation
Conclusion
Review of survey results
Use of survey results for marketing and administration purposes

4. Preliminary Decisions
Who will be responsible to organize and administer the survey?
How will the survey be conducted?
When will the survey be administered?
What internal and external concerns need to be addressed?
How will the survey results be used for internal and external purposes?

5. Groundwork Register for the survey Determine survey dates
Become familiar with survey components, timetable, and data needs
Determine survey samples and decide how samples will be generated
Gather respondent data for faculty and students
Prepare survey letters and arrange for distribution
Market survey via library and student mechanisms

6. Implementation Communicate survey details with library staff
Distribute survey
Monitor survey responses
Answer questions/ related to the survey
Send reminder letter(s)

7. Conclusion Close survey
Thank library staff and university personnel who assisted in the survey effort
Review survey results to identify areas for further analysis and follow up efforts
Use LibQual+ survey report to generate customized report for planning and decision making purposes

8. In Closing… Thank you for your attention. Questions
In Closing… Thank you for your attention. Questions? For additional information contact

9. The University of Connecticut Libraries www.lib.uconn.edu
Francine M. DeFranco
Thank you.
Please feel free to contact me! I welcome your questions and suggestions!