1. Malcolm Baldrige Award
Educational Organizations Criteria Summary

2. Criteria Categories Business & Non-Profit Education Health Care
Found at:

3. 1. Leadership 1.1 Senior Leadership
How senior leaders actions guide and sustain
How senior leaders create an environment for student and customer engagement, innovation & performance
1.2 Governance & Societal Responsibilities
The governance system and leadership approach
How the legal, ethical and societal responsibilities are attained

4. 2. Strategic Planning 2.1 Strategy Development
How strategy is developed in response to challenges
How strategic objectives relate to goals
2.2 Strategy Implementation
Conversion of strategic objectives into action plans
Key action plan performance measures
Projection of future performance on these measures

5. 3. Customer Focus 3.1 Voice of the Customer 3.2 Customer Engagement
How the organization listens to students & customers
3.2 Customer Engagement
How products/services are developed to support students & customers
How student & customer relationships are built

6. 4. Measurement, Analysis, Knowledge
4.1 Measurement, Analysis & Improvement
How the performance is measured, analyzed, reviewed and improved through use the data & information
4.2 Information, Knowledge & IT
How knowledge assets are built and managed
Availability and quality of needed data, information, software, and hardware for the workforce, suppliers, partners, collaborators, students and customers

7. 5. Workforce Focus 5.1 Workforce Environment 5.2 Workforce Engagement
How workforce capability and capacity are managed
Extent of a safe, secure, supportive work climate
5.2 Workforce Engagement
Development, engagement, compensation, rewards for workforce high performance
Assessment of workforce engagement
How the workforce is developed

8. 6. Operations Focus 6.1 Work Systems 6.2 Operational Effectiveness
How work systems are designed, managed and improved
Emergency preparation and sustainability
6.2 Operational Effectiveness
How the organization controls costs, manages the supply chain, prepares for emergencies and innovates for the future.

9. 7. Results 7.1 Student (Product) and Process Results
Student learning (product), process effectiveness & efficiency results
Processes that directly serve customers, strategy & operations
Emergency preparedness
Supply Chain Management results
7.2 Customer-Focused Results
Students & customer-focused satisfaction, dissatisfaction & engagement
7.3 Workforce-Focused Results
Workforce capacity, capability, climate, engagement & development
7.4 Leadership & Governance Results
Leadership, governance, law, regulatory, accreditation, ethical & societal
Strategy implementation results
7.5 Budgetary, Financial and Market Results
Budgetary, financial and market performance