1. The Association of Average Adjusters
Michael Harvey - Chairman

2. “COMMUNICATION IS THE KEY”

3. “Is it true that you can’t walk and chew gum?”

5. Communication
Interactive
Transactive
Intentional
Unintentional

6. Communications
Talk
Listen
Confidence
Judgement

7. Communications & Marine Insurance Claims

8. The Keys Expertise and experience An open mind An ability to listen
Respect for the views of others

9. "Your profession is a singular one - not merely because the vast majority of your fellow-citizens have not the remotest idea what your duties are; but because, above any other profession that is not actually legal, you are required to have, and in fact possess, a very exact knowledge of a very special branch of the law."

10. What do you need from an average adjuster?
Expertise
Experience
Independence

11. Average Adjusters and the World Market
Standing
Expectations
Communication
Practices

12. The Role of the Association
Professional Standards
Market & Industry
Maintain skills

13. The Future Maintain and encourage expertise
Use skills efficiently and effectively
Change working practices
Engender trust and confidence

14. The Association of Average Adjusters
Michael Harvey - Chairman