1. Dissecting the heart of users' needs
Planning for the future needs of a merged library service
Lynn Easton Library Manager, Royal Hospital for Sick Children and Southern General Hospital, Glasgow
Scott Adam Assistant Librarian,
Royal Hospital for Sick Children, Glasgow

2. May 2010 - what we needed to know from library users and non-users:
Objectives
May what we needed to know
from library users and non-users:
Current use of library services
What new services or features they would like to see
Design of the new library

3. Planning the survey Books and articles Online examples
Qualitative or quantitative data
What question type for each question
Sequence of questions

4. Distribution Printed survey in libraries SurveyMonkey link emailed
Posters in libraries and around hospitals
Mailshots
Plasma screen
Prize draw

5. Collating Review research aims/objectives Quantitative data
Qualitative data
Final report created

6. Results

7. Main concerns Investment in traditional services
Investment in new services
Central location and access

8. Improved space and environment
Improved IT facilities
Maintenance of staffing levels

9. Next steps
Lessons learned from the
survey process

10. The future 2011 Survey – SGH only Surveys online:
nhsggc.org.uk/libraryservices
(Library Sites > SGH)

11. New adult and children’s hospitals due to open 2015
Thank you
New adult and children’s hospitals due to open 2015