1. How to Implement an Enterprise Portal at a Small Campus MWRC06 Ilya V. Yakovlev, Ph.D. University of Wisconsin-Superior

2. Outline Introductions University of Wisconsin-Superior Why Have an Enterprise Portal? Planning Process: Small Campus Perspective Implementation Process: Small Campus Perspective Measuring Success Carrots A Few Tips Conclusion

3. Introductions Ilya Yakovlev Information Systems Supervisor (2) Patch management Student Information System development Portal planning Student Records/Admissions/Advisement support

4. Introductions Degree Audit (DARWin) consultant Adjunct senior lecturer in Accounting/Computer Information Systems Ph.D. in Computer Information Systems from Nova Southeastern University Contact: ilya@acm.orgilya@acm.org

5. University of Wisconsin-Superior Small liberal-arts college in Northern Wisconsin with ~2,700 on-campus students Founded in 1893 One of 13 four-year universities in University of Wisconsin System A small campus with good technology services

6. University of Wisconsin-Superior Running PeopleSoft Student Administration 8.0 SP1 PeopleSoft Enterprise Portal 8.9 (The E- Hive) Active Directory Microsoft Windows XP/2003 Weblogic 8

7. Why Have an Enterprise Portal? A Grand Entrance Integrated content from multiple diverse sources Single-signon/security integration with many content providers (sources) No-click or one-click access to information User-aware

8. Why Have an Enterprise Portal? Built-in tools: Content ratings Related resources Related content News publications Discussion forums Usage tracking Surveys And more!

9. MY E-Hive Login Page News Events Quick Links

10. Planning Process: Small Campus Perspective Where do you start? Identify needs Create a SMALL Portal group Get Governance groups buy-in but keep decision-making in the Portal group Get IT departments buy-in

11. Planning Process: Small Campus Perspective Identify Scope (phase it in!) Timeline (over 1 year is probably too long) Budget (>0 ?) Tools Training needs (pre- and post- implementation) Visit other campuses Define success measurement (usage, budget?)

12. Implementation Process: Small Campus Perspective Divide into sub-groups Consider using students (a CS/CIS class?) Keep communicating Show live prototypes

13. Implementation Process: Small Campus Perspective Keep the process moving The process is similar to an ERP implementation Post-implementation (maintenance, improvements, eventual obsolescence)

14. Measuring Success One approach Track budget (easy) Determine ROI (difficult in higher education environment) An alternative approach – measure user satisfaction Solicit feedback through surveys Track usage

15. Measuring Success

18. Carrots What will bring to the Portal Prospects* Students Staff Faculty Alumni*

19. Carrots Students like self-service (Net-generation) Offer one-stop shop for Application for degree Registration Grades Financial aid Bills Transcripts Degree audits

20. MY-E-Hive Home Classic E-Hive Transaction Set My Info--- No-Click Student information Off-campus Access to On-Campus Files New Security Features

21. Carrots Instructor pictures Office hours Earnings statement Off-campus file access Password reset

22. Carrots Students like working in groups Offer Single signon into Learning Systems, Email, etc. Targeted discussion forums News publications Directory search Multiple tabs to partition real estate

23. Other Tabs- Academics & Student Life Shortcuts to popular home pages Directory Searches Discussion Boards Support Resources

24. Carrots Students are faster than previous generations Keep news publications current Offer current weather information Add new features regularly Allow personalization of content

25. Personalize Content & Layout

26. Carrots Faculty and staff just want to get their work done Offer earnings/benefit statements targeted news feeds advisee pictures and academic information degree audits transcripts Use students to encourage faculty and staff use of the portal

29. A Few Tips Take advantage of the campus small size Attempt to involve students in a CS/CIS class Phase deployment Expect more use than current system and plan for rapid growth

30. A Few Tips Find champions for portal areas (discussion forums, news publications, and others) – quid pro quo Revisit lessons learned from Web development (real estate battles, etc.) Consider using Student Technology Fee and vendor collaboration to help fund the project Keep tooting your horn

31. Conclusion Enterprise Portal is a must for large and small campuses: be ahead of the game! Take advantage of the campus small size: implement the Portal quickly but fulfill a few pressing needs. Use the Portal to bring diverse systems together. Use the Portal to augment, not replace existing Web site.

32. Conclusion Utilize the Portal strategically: serve and involve students and other constituencies. Continue to measure and advertise success. Monitor performance and usage. Keep the Portal fresh and plan for whats next.

33. Q&A/Demo? Ilya Yakovlev: ilya@acm.orgilya@acm.org Sources used: Educating the Net Generation (http://www.educause.edu/educatingthenetgen)http://www.educause.edu/educatingthenetgen The New Face of the E-Hive by Jim Rink (2004-2005) Copyright (Ilya Yakovlev, 2006). This work is the intellectual property of the author. Permission is granted for this material to be shared for non-commercial, educational purposes, provided that this copyright statement appears on the reproduced materials and notice is given that the copying is by permission of the author. To disseminate otherwise or to republish requires written permission from the author.