1. Learning Collaborative 2014 Module 1: Cultural Sensitivity

2. ? ? ? ? ? ?
Bob, what is a CCAI?

3. Cross Cultural Adaptability Inventory
CCAI:
Cross Cultural Adaptability Inventory ER FO
PAC PA
Training Instrument
Cultural-General Approach
Goals

4. Plotting & Understanding your Scores
Should have scores in front of them
Outer circle – strength
Inner circle – weakness
Dark lines are the middle ground
They should look at all four circles and consider:
Does one scale consistently have the highest score?
Do people tend to agree about your strengths and weaknesses?
Did you receive contradictory information? If so, they need to look for trends and make the ultimate decision on which area to focus on.

5. Dimension: Emotional Resilience
Write one word in the chat box that represents what emotional resilience means to you.

6. Dimension: Emotional Resilience
Humility FO
PAC PA ER
Self Confidence
Cultural Shock

7. The ER Scale: Measures: Ability to Rebound
Ability to Regulate Emotions
Maintain Equilibrium

8. An emotionally resilient person:
Positive Attitude
Open to new experiences
“I’m not too concerned with making mistakes!” ER
Self Confident

9. Dimension: Flexibility & Openness
Describe someone who is flexible/open without using the words “flexible” and “open.”

10. Dimension: Flexibility & Openness
Non- Judgmental
Broad Minded ER FO
Curious
PAC PA
Listener

11. The FO Scale: Measures: Enjoyment of different ways
Of thinking & behaving

12. An flexible/open person: FO Positive Attitude
Tolerant & Non-Judgmental
“I enjoy hanging out with different thinkers!” FO
Comfortable around all kinds of people
Inquisitive

13. Dimension: Perceptual Acuity
Write one word in the chat box that represents what perceptual acuity means to you.

14. Dimension: Perceptual Acuity
Cultural Empathy
Perceptiveness & Receptiveness ER FO
PAC PA
Good Communication

15. The PAC Scale:
Measures:
Accurate interpretation of
Communication cues

16. A perceptive person: PAC Sensitive to verbal & non verbal cues
Empathetic and highly accurate communicator
“I think I know what you’re feeling.”
PAC
Interprets cues in the context of others

17. Dimension: Personal Autonomy
Sense of Identity ER FO
PAC PA

18. Dimension: Personal Autonomy
Describe someone who does not have personal autonomy in the chat.

19. The PA Scale: Measures: Evolved personal beliefs & values systems
Level of confidence in
Unfamiliar setting

20. An autonomous person: PA Self Directed Clear Personal Values
“I know who I am. I set my own goals.” PA
Respect for self & others
Enjoy making their own decisions

21. LC14 Group Profile High Low Emotional Resilience Flexibility/ Openness
Perceptual Acuity
Personal Autonomy
High
Low
Have everyone raise their hand to practice before you do this.
Then ask them to raise their hand if their highest score (the ring closest to the outside) was for:
Emotional Resilience
Flexibility/openness
Perceptual acuity
Personal autonomy
Then ask them to raise their hand if their lowest score (the ring closest to the inside) was for:
I will plot the scores for the group. After they’re all in, make a comment about the group’s strength and weakness.

22. Group Activity:
Each group has their own Cultural Sensitivity exercise. You will have 15 minutes to review your respective scenarios and prepare your response using one or more of the CCAI dimensions:
Emotional Resilience
Flexibility/Openness
Perceptual Acuity
Personal Autonomy
Each response should include 3-5 action points. After all groups have completed the exercise we will reform and discuss each group’s action steps.

23. Teams: (*Group Leader)
1. ** 2. 3. 4.
1. ** 2. 3. 4. 1 2
1. ** 2. 3. 4.
1. ** 2. 3. 4. 3 4

24. Scenario 1: You are trying to place several newly arrived refugee women with a new employer. All of the women are practicing Muslims. You have two goals; first to employ the women and second to maintain and cultivate the new employer.  First how would you prepare the employer to meet and interview the women?  Second assuming the women are hired how would you prepare them for the job?
You will have 15 minutes to review your respective scenarios and prepare your response using one or more of the CCAI dimensions:
Emotional Resilience
Flexibility/Openness
Perceptual Acuity
Personal Autonomy
Each response should include 3-5 action points. After all groups have completed the exercise we will reform and discuss each group’s action steps.
Facilitator:

25. Scenario 2: You are providing cultural orientation to a newly arrived Somali family. Part of the orientation is to explain certain practices that are either quite different or unlawful in the United States including FGM and the use of corporal punishment when disciplining children. How would you address these sensitive issues with this family?
You will have 15 minutes to review your respective scenarios and prepare your response using one or more of the CCAI dimensions:
Emotional Resilience
Flexibility/Openness
Perceptual Acuity
Personal Autonomy
Each response should include 3-5 action points. After all groups have completed the exercise we will reform and discuss each group’s action steps.
Facilitator:

26. Scenario 3: You are leading an ethnically diverse case work team that is working on a joint project. One team member is a male case worker, who was a high ranking official from a country where women rarely held leadership positions. The man is uncooperative and dismissive of your ideas and leadership. Your project has a tight timeline and it is crucial that the project is finished on time and in a quality manner. How would you address the conflict between you and this man?
You will have 15 minutes to review your respective scenarios and prepare your response using one or more of the CCAI dimensions:
Emotional Resilience
Flexibility/Openness
Perceptual Acuity
Personal Autonomy
Each response should include 3-5 action points. After all groups have completed the exercise we will reform and discuss each group’s action steps.
Facilitator:

27. Scenario 4: You are managing an urban farm project for your office
Scenario 4: You are managing an urban farm project for your office. You have one farmer who is being disruptive to neighboring farmers. You know that the disruptive gardener suffers from PTSD but you also know he comes from a cultural background where emotional health problems are stigmatized, causing him to rebuff your suggestions to see an emotional health practitioner. What steps would you take to help this person, while at the same time maintain harmony at the community garden?
You will have 15 minutes to review your respective scenarios and prepare your response using one or more of the CCAI dimensions:
Emotional Resilience
Flexibility/Openness
Perceptual Acuity
Personal Autonomy
Each response should include 3-5 action points. After all groups have completed the exercise we will reform and discuss each group’s action steps.
Facilitator:

28. Report Back 1
Scenario 1: You are trying to place several newly arrived refugee women with a new employer. All of the women are practicing Muslims. You have two goals; first to employ the women and second to maintain and cultivate the new employer.  First how would you prepare the employer to meet and interview the women?  Second assuming the women are hired how would you prepare them for the job?

29. Report Back 2
Scenario 2: You are providing cultural orientation to a newly arrived Somali family. Part of the orientation is to explain certain practices that are either quite different or unlawful in the United States including FGM and the use of corporal punishment when disciplining children. How would you address these sensitive issues with this family?

30. Report Back 3
Scenario 3: You are leading an ethnically diverse case work team that is working on a joint project. One team member is a male case worker, who was a high ranking official from a country where women rarely held leadership positions. The man is uncooperative and dismissive of your ideas and leadership. Your project has a tight timeline and it is crucial that the project is finished on time and in a quality manner. How would you address the conflict between you and this man?

31. Report Back 4
Scenario 4: You are managing an urban farm project for your office. You have one farmer who is being disruptive to neighboring farmers. You know that the disruptive gardener suffers from PTSD but you also know he comes from a cultural background where emotional health problems are stigmatized, causing him to rebuff your suggestions to see an emotional health practitioner. What steps would you take to help this person, while at the same time maintain harmony at the community garden?

32. Thank You