1. Company Scenario Dewey, Wright, and Howe Team Communication:
Working in a Multicultural, Online Environment 
Dewey, Wright, and Howe LLP

2. Learning Objectives Collaborate in a wiki to produce team results
Practice participating in meetings and giving and receiving feedback
Manage conflict in a multicultural environment

3. Process Overview
Step 1: Learn about the project requirements and company
Step 2: Meet as a team to complete the work plan
Step 3: Begin working in Wiggio
Step 4: Receive and respond to feedback about the Project Work Plan
Step 5: Contribute research and ideas
Step 6: Submit the Orientation Plan
Step 7: Receive and respond to feedback about the Orientation Plan
Step 8: Debrief team performance on the project

4. Learn About the Project Requirements and Company
Step One
Learn About the Project Requirements and Company

5. To Complete Step One Read the Company Overview and Who’s Who
Read the Project Work Plan
Read instructions for Step 1

6. Who’s Who Bob Wright, Managing Director
Karla Zimmermann, Managing Partner, Berlin Office
Akira Yamashita, Managing Partner, Tokyo Office
U.S. Partners
Chief Operating Officer
Sondra Simmons, HR Manager
Mark Golding, HR Recruiter

7. Meet as a Team to Complete the Project Work Plan
Step Two
Meet as a Team to Complete the Project Work Plan

8. To Complete Step Two
Complete the Team Meeting Feedback form and debrief the meeting
Hold an in-person team meeting to determine who will do what by when
Read instructions for Step 2

9. Meeting Preparation Who will lead the meeting?
How will you ensure that the time and place are communicated clearly?
What can the facilitator do to ensure that all members participate?
How will you divide up the work?
Who will take notes and complete the final version of Project Work Plan?
How can everyone contribute positively to the process and outcome of the meeting?

10. Explain Your Feedback
What is a good structure for giving each other feedback?
How can you present your feedback and suggestions in a positive, supportive way?
How can you receive feedback without getting defensive?

11. Team Meeting Feedback

12. Begin Working in Wiggio
Step Three
Begin Working in Wiggio

13. To Complete Step Three
Finalize and post the completed Project Work Plan on Wiggio
Create a Wiggio group
Watch the Wiggio video
Read instructions for Step 3

14. Use Wiggio Functionality
Upload documents to the folder
Keep a shared calendar
Schedule conference calls and chats

15. Receive and Respond to Feedback About Your Project Work Plan
Step Four
Receive and Respond to Feedback About Your Project Work Plan

16. To Complete Step Four Respond to the feedback
Discuss how to respond to the feedback (conference call or chat)
Set up a conference call or chat
Read feedback from the HR recruiter
Read instructions for Step 4

17. Options for Your Response
Involve Sondra
Ask for clarification about the project requirements
Ask for direction
Explain your understanding of the project
Express concern
Leave a voic message

18. Contribute Research and Ideas
Step Five
Contribute Research and Ideas

19. To Complete Step Five
Post your own ideas about what activities could be included in the Orientation Plan
Research and post links with sample orientation programs
Research and post links about orientation programs
Read instructions for Step 5

20. Information Needed Research about Orientation Programs
Sample Orientation Programs

21. Identify Activities for the Three Phases of Orientation
Before the start date
On the first day
After one week

22. Submit Your Orientation Plan
Step Six
Submit Your Orientation Plan

23. To Complete Step Six Finalize and post the Orientation Plan
Provide feedback and revisions of the draft
Draft an Orientation Plan
Read instructions for Step 6

24. Finalizing the Plan
Compile activities for the three phases of orientation
Provide feedback (in person or online) on each other’s ideas
Make revisions
Submit final plan

25. Receive and Respond to Feedback About Your Orientation Plan
Step Seven
Receive and Respond to Feedback About Your Orientation Plan

26. To Complete Step Seven Respond to feedback about the Orientation Plan
Discuss how to respond
Read feedback
Read instructions for Step 7

27. Considerations
What do you know about multicultural communication that will help you understand the messages from the German and Japanese partners?
How can you adapt your own communication style to ensure that your response is received the way you intend?
How can you address the feedback in Ms. Zimmerman’s without being defensive or blaming Sondra for her instructions?
How can you clarify the misunderstanding evident in Mr. Yamashita’s without offending or embarrassing him?

28. Debrief Team Performance on the Project
Step Eight
Debrief Team Performance on the Project

29. To Complete Step Eight Meet in person to discuss
Complete the Project Debrief form
Read instructions for Step 8

30. Project Debrief Questions
In what ways did you work well together as a team?
What, specifically, do you think was the highlight of your work together on this project?
What do you think could have been improved about your team performance?
How could you, personally, have contributed differently to the team?
Overall, what did you learn from this team experience? How will this affect how you work with teams in the future?