1. The Management Process Today
Chapter 1
The Management Process Today

2. Learning Objectives
Describe what management is, why management is important, what managers do, and how managers utilize organizational resources efficiently and effectively to achieve organizational goals
Distinguish among planning, organizing, leading, and controlling (the four managerial functions), and explain how managers’ ability to handle each one can affect organizational performance

3. Learning Objectives
Differentiate among three levels of management, and understand the tasks and responsibilities of managers at different levels in the organizational hierarchy
Distinguish between three kinds of managerial skill, and explain why managers are divided into different departments to perform tasks more efficiently and effectively

4. What is Management? Management
The planning, organizing, leading, and controlling of human and other resources to achieve organizational goals effectively and efficiently

5. What is Management? Organizations
Collections of people who work together and coordinate their actions to achieve a wide variety of goals

6. What is Management? Managers
The people responsible for supervising the use of an organization’s resources to meet its goals
Resources include people, skills, know-how, machinery, raw materials, computers and IT, and financial capital

7. Achieving High Performance
Organizational Performance
A measure of how efficiently and effectively managers use organizational resources to satisfy customers and achieve goals

8. Efficiency, Effectiveness, and Performance in an Organization
Figure 1.1

9. Organizational Performance
Efficiency
A measure of how well or productively resources are used to achieve a goal.
Effectiveness
A measure of the appropriateness of the goals an organization is pursuing and the degree to which they are achieved.

10. Why study management?
The more effective and efficient use an organization can make of resources, the greater the relative well-being of people
Almost all of us encounter managers because most people have jobs and bosses
Understanding management is one important path toward obtaining a satisfying career

11. Four Tasks of Management
Figure 1.2

12. Planning
Planning
Process of identifying and selecting appropriate goals and courses of action

13. Steps in the Planning Process
Deciding which goals to pursue
Deciding what courses of action to adopt
Deciding how to allocate organizational resources

14. Planning
Strategy
cluster of decisions about what goals to pursue, what actions to take, and how to use resources to achieve goals

15. Organizing Organizing
structuring working relationships in a way that allows organizational members to interact and cooperate to achieve organizational goals

16. Organizing Organizational Structure
A formal system of task and reporting relationships that coordinates and motivates organizational members so that they work together to achieve organizational goals

17. Leading
Leading
Articulating a clear vision and energizing and enabling organizational members so they understand the part they play in attaining organizational goals

18. Controlling Controlling
Evaluating how well an organization is achieving its goals and taking action to maintain or improve performance
The outcome of the control process is the ability to measure performance accurately and regulate efficiency and effectiveness

19. Question?
What is a group of people who work together and possess similar skills or use the same knowledge, tools, or techniques? A. Organization B. Department C. Team D. Presentation Group

20. Levels and Skills of Managers
Department
A group of people who work together and possess similar skills or use the same knowledge, tools, or techniques to perform their jobs

21. Levels of Management First line managers Middle managers
Responsible for the daily supervision of non-managerial employees
Middle managers
Supervise first-line managers and is responsible for finding the best way to use resources to achieve organizational goals

22. Levels of Management Top managers
establish organizational goals, decide how departments should interact, and monitor the performance of middle managers

23. Levels of Managers
Figure 1.3

24. Relative Amount of Time That Managers Spend on the Four Managerial Tasks
Figure 1.4

25. Levels of Managers Top-management team
group composed of the CEO, COO, and the heads of the most important departments

26. Question? Conceptual Human Technical Technological
Which management skill is the ability to understand, alter, lead, and control the behavior of other individuals and groups?
Conceptual
Human
Technical
Technological

27. Managerial Skills Conceptual skills Human skills Technical skills
The ability to analyze and diagnose a situation and distinguish between cause and effect.
Human skills
The ability to understand, alter, lead, and control the behavior of other individuals and groups.
Technical skills
The specific knowledge and techniques required to perform an organizational role.

28. Question?
What is the specific set of abilities that allows one manager to perform at a higher level than another manager? A. Skill-sets B. SKAs C. Competencies D. Skill traits