1. Information Technology Services w/ LOB & Services
City of Yuma - Information Technology Service Organization Lines of Business (LOB) w/ Services
Total FTE’s: 34
Information Technology Services w/ LOB & Services
Yuma Regional Communication Systems (YRCS) LOB w/ Services
Applications LOB w/ Services
ITS Service Desk LOB w/ Services
Infrastructure LOB w/ Services
ITS - Yuma Regional Communications System – Service Overview:
IT Help Services, Level I & II Services w/ ITIL Framework to include SLAs and OLAs.
Radio, Microwave & Networking Engineering, Installation, Maintenance & Operational Services w/ FCC guidelines
Strategic planning, oversight and budget management Services
Technical Server Maintenance & Operational Services
Project Management Services w/ PMLC / SDLC Framework
Radio & Public Safety Consulting Services
Backup and Disaster Recovery Business Continuity Services
ITS Security & Compliance Services
ITS - System Application – Service Overview:
IT Help Services, Level I & II Services w/ ITIL Framework to include SLAs and OLAs.
- Application & Systems - Implementation, Maintenance & Operational Support w/ ITIL / PMBOK Framework
Project Management Services w/ PMLC / SDLC Framework
Database Management, Administration w/ Report Writing, Web, Intranet and Business Intelligence Services
- GIS Management, Reporting, Administration, Support Services
System & Web Application, Data, Security Controls & Services w/ NIST / HIPPA Guidelines
Programming, Reporting Writing, Data Warehousing, and Business Application Integrations Services
Backup and Disaster Recovery Business Continuity Services
ITS Security & Compliance Services
ITS - Service Desk – Service Overview:
IT Help Services, Level I & II Services w/ ITIL Framework to include SLAs and OLAs.
Desktop Management, Maintenance, Standards, Services & Support
Applications, Systems, Network, Peripherals, Wireless, Telecom, Cellular Support Services
Security Controls & Services (NIST)
System and Application Account Management Services
Applications & Systems Training
Asset Management
ITS Security & Compliance Services
ITS - Infrastructure - Service Overview:
- IT Help Services, Level I & II Services w/ ITIL Framework to include SLAs and OLAs.
Engineering, Maintenance, Operational Services w/ Security Controls & Services w/ NIS Guidelines
Network – WAN, LAN, WIFI, PBX - Phone, IVR, FAX, Paging, Wireless, Video Conferencing and streaming services w/ NIST / IEEE Guidelines
Virtualization, Server, Desktop Maintenance, Standards & Operational Service
Storage & Data Warehousing Services
Complete Business Continuity, DR - Backups & Restore Services w/ NIST
Data Center, MPOE & IDF Management and Operational Services
, Encryption w/ E-Discovery Services
Backup and Disaster Recovery Business Continuity Services
ITS Security and Compliance Services