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Scene: You see your friend crying after work.
Goal: Comfort your friend.
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Scene: Your friend accidentally says something mean about what you are wearing.
Goal: Express your feelings.
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Scene: You are ordering pizza over the phone.
Goal: Order your favorite kind for delivery.
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Scene: You and your friend want to do different things today.
Goal: Find an option that works for both of you.
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Scene: You need to ask your boss for a day off of work.
Goal: Express your needs in a professional manner.
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Scene: A friend invites you to lunch, but you don’t want to go.
Goal: Politely decline the invitation
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Scene: You’re in a country where no one speaks English.
Goal: Find a way to ask someone how to get to the train station.
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Scene: You are in an elevator with a coworker.
Goal: Start a conversation
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Scene: There is a new person at work
Scene: There is a new person at work. Show them how to do something that you can do well. Goal: Help someone new.
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Scene: You are making dinner plans with a friend.
Goal: Make plans about where and when to eat.
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Scene: You and a coworker disagree about how to do a job.
Goal: Work to find a compromise.
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Scene: A coworker wants you to file something, even though it’s not your job.
Goal: Politely decline her request.
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Scene: Your boss gives you a job that you don’t know how to do.
Goal: Ask for help.
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Scene: Your noisy neighbor is keeping you awake at night.
Goal: Find a way to resolve the conflict.
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Scene: You are a news reporter interviewing the president of the United States.
Goal: Ask him interesting questions.
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Scene: You are a famous movie star answering questions from a fan.
Goal: Answer your partner’s questions
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