1. We don’t hate our LMS, and so can you. Matthew Daniel
Provide MJD background
Why come to Capital One?
Firefighting to “Strategery”
Company profile
Matthew Daniel
Learning Technology & Innovation

2. Guiding Principles Language creates culture Educate, then12
Manage yourself, then manage the system
It’s a poor workman who blames his tools
Manage expectations
Be precise
Use the “common sense test”
Language creates culture
Educate, then
educate again
Create a space for
dialogue
Speight, then shovel, then bulldozer
LMSs are complex, be ready to explain it twice
Show me, don’t tell me
Videos, not words
Build around capabilities, not the other way around
Create consultants
The Golden Rule: Treat your customer like you want to be treated
Shared ownership
Relationship trumps rules
Add value to your vendor
Facts diffuse emotion
Create space with well-managed processes
For every fun feature, deliver on business as usual

3. Creating Space for Dialogue
Office Hours
One on One Consults
Advisory Committee
Leadership Meetings
Process Meetings
Newsletters, Videos, Intranet, Webinars
Financial User’s Group
Product Advisory Board
Defect/Enhancement Management
Account Management
Any Venue They Offer
Capital One Learning Professionals
COU Learning Technology Team
LMS
Vendor

4. Release Management Release Notes Staging Release Production Release
Manage it or be a victim
Inspect what you expect.
Release Notes
Staging Release
Production Release
Validate expectations from notes
Write test cases
Test
Build use cases and record videos
Let your stakeholders in
Advisory Committee
Review the notes, and not just one time
Brainstorm use cases
Identify process impacts
Test, test, test
Communicate
Find your pilot groups
Address changes in governance/process
Plan adoption
Improve the process

5. Matthew
Daniel
CONTACT ME