1. UNIT 3
Problems

2. Contents
Language Focus: Present Simple-Negatives and Questions, some vs. any, too vs. enough (SB – Grammar Reference, pg. 147)
Skills: Ttelephoning/Solving problems
Vocabulary: Talking about problems; Adjectives

3. VOCABULARY – PF, pg.12 being busy/late difficult customers
changes to orders
computer crashes
rude people
missing documents
delivery delays
machinery not working

4. Opposites – PF, pg. 12 pleasant/unpleasant clear/confusing
expensive/cheap
fast/slow
relaxing/stressful
far/near
positive/negative
wide/narrow
quiet/noisy
well paid/badly paid
efficient/inefficient
clean/dirty
easy/difficult
interesting/boring

7. information not informations a piece of information
Remember
information not informations a piece of information

8. Present Simple - Practice
SB – pg. 25, ex. A-E
PF – pg. 13, ex. A-C

10. HAVE - Practice
SB - pg. 26, ex. A-D
PF – pg. 14, ex. D

12. TELEPHONING SKILLS

13. Telephoning Hold on a minute! I’ll put you through.
I’m sorry, she’s on another call.
Would you like to leave a message?/Can I take a message?
I’ll give…the message.
Could you ask….to call me back, please?
Hello, this is…returning your call.
Hi…thanks for getting back to me.

14. TELEPHONING - Listening 1.37., pg. 26
Ex. A 1. She needs the name of the new marketing assistant. 2. J-E-F-F H-A-Y-D-O-N Ex. B 1 My name's Marcia Jones, Hove Stores. 2 Could you spell his name for me, please? 3 Sorry, could you repeat that, please? 4 I’ll speak to you soon, Harry. Bye.

15. TELEPHONING - Listening 1.38. – 1.41. pg. 27
Exercise D 1 boss 2 arrange 3 delivery 4 deal 5 instructions 6 catch; repeat 7 figures B look into; invoice Exercise E Call 1/Can I speak to ..., please?; l've got a problem. Call 2/This is ...Sorry about that; Thanks for your help; Bye. Call3/Good morning, ... Speaking; Sorry to hear that; Which model is it?. Call 4/Can I speak to ..., please?; Sorry about that.