1. Prof. Miguel A. Arce Ramos
REVIEW FOR TEST #1
Prof. Miguel A. Arce Ramos
OFAD 487
PUCPR
Jun Akizaki – The Power of PowerPoint

2. PART I.
What is communication?

3. WHAT IS COMMUNICATION?
The imparting or exchanging of information or news.
The successful conveying or sharing of ideas and feelings.
The Power of PowerPoint | thepopp.com

4. MENTION 3 VERBAL COMMUNICATION METHODS.
phone
video chat
face to face
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5. MENTION 3 WRITTEN COMMUNICATION METHODS.
text
chat
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6. MENTION 3 KEY COMMUNICATION SKILLS
Active Listening
Space
Eye contact
Assertiveness
Non-verbal communication
Body language
Points of view
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7. The Seven C’s for Effective Business Communication
Conciseness
Confident
Complete
Correctness and Clarity
Conversational
Considerate
The Power of PowerPoint –

8. PART II.
Verbal vs. Non-verbal Communication

9. WHAT ARE THE 4 COMPONENTS OF LANGUAGE?
Listening
Speaking
Reading
Writing
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10. TYPES OF VERBAL COMMUNICATION
Intrapersonal communication – communication with oneself
Interpersonal communication – involves two people in the communication process
Group communication – involves three to six persons, actively working together towards a common goal
Public communication – requires an individual to deliver a message in front of an audience
Mass communication – communication with a large number of people using the media
The Power of PowerPoint | thepopp.com

11. IDENTIFICATION OF THE ELEMENTS OF INTERPERSONAL COMMUNICATION
There are elements that break interpersonal communication such as:
the communicator
the message
noise
feedback
context
channel
The Power of PowerPoint | thepopp.com

12. IDENTIFICATION OF THE ELEMENTS OF INTERPERSONAL COMMUNICATION
There are three people talking about a project. (communicator)
She is stating that she understands but visually she looks lost. (message)
There is a lot of noise in the room from people talking all at once. (noise)
He reassured that he understood by telling me what he understood in his own words. (feedback)
The Power of PowerPoint | thepopp.com

13. IDENTIFICATION OF THE ELEMENTS OF INTERPERSONAL COMMUNICATION
Before presenting, she asked her friend if she understood her message in the words she was using. (context)
The dynamic between the two looked amazing, they are connecting marvelously. (channel)
The Power of PowerPoint | thepopp.com

14. CATEGORIES OF NON-VERBAL COMMUNICATION
Use of symbolisms
crossing fingers
Creative expression
Use of senses
Physical
Aesthetic
Symbolic
Signs
The Power of PowerPoint | thepopp.com

15. NON-VERBAL COMMUNICATION
She makes a mmmmm sound. (physical)
The teacher gives a high five when we get a correct answer. (aesthetic)
The kid was so angry that he stuck his middle finger in the air when he was spoken to. (signs)
They have a peace sign tattoo. (symbolic)
The Power of PowerPoint | thepopp.com

16. PART III.
Understanding Your Audience

17. The Power of PowerPoint | thepopp.com
SELF-UNDERSTANDING
These five questions are key questions that talk about who you are and they are also five things that quickly can get us to understand who we are dealing with.
knowledge
skills
experience
interests
relationships
The Power of PowerPoint | thepopp.com

18. WHAT IS PERCEPTION? Perception is how people view you.
The Power of PowerPoint | thepopp.com

19. WHY IS IT IMPORTANT TO ID YOUR AUDIENCE?
It’s important to identify an audience because it will help the way you state or present your message.
The Power of PowerPoint | thepopp.com

20. DO WE TREAT EVERYONE EQUALLY?
No, we treat people according to our and their experience.
The Power of PowerPoint | thepopp.com

21. WHY IS LISTENING DIFFICULT BUT ESSENTIAL?
Listening tends to be difficult because we are focused on our needs rather than other people’s needs.
Listening is important because people tend to state their problems, if we know their problems it will be easier to solve them.
The Power of PowerPoint | thepopp.com

22. PART IV.
Business Writing

23. IDENTIFY THE ACTIVE VS. PASSIVE PARTS OF LANGUAGE
Reading and listening are the passive parts of language.
Speaking and writing are the active parts of language.
The Power of PowerPoint | thepopp.com

24. WHY IS WRITING CONSIDERED ASYNCHRONOUS?
It is considered asynchronous because you don’t receive an instant response or you don’t know the reaction of the person who is reading the message.
The Power of PowerPoint | thepopp.com

25. WHAT ARE THE THREE TONES OF WRITING?
colloquial (slang, regional phrasing)
informal (everyday words and expressions in a familiar group context)
or formal (attention to roles, protocol, and appearance
The Power of PowerPoint | thepopp.com

26. WHAT IS GOOD WRITING CHARACTERIZED BY?
Good writing is characterized by correctness, ease of reading, and attractiveness; it also meets reader expectations and is clear, concise, efficient, and effective.
The Power of PowerPoint | thepopp.com