1. Emotional Intelligence
What is it and how can it make my job less stressful?
Corey D. Smith, PsyD
Maine Dartmouth Family Medicine Residency

2. Disclosures
Nothing to declare
No conflicts of interest

3. Burnout Emotional exhaustion Depersonalization
Reduced personal accomplishment

4. Burnout and the Pharmacist
Pharmacists
Community vs. other settings
2016 Pharmacist Salary Survey
A day in the life…
Burnout vs. Depression?
Teachers are not immune!

5. Measurement Maslach Burnout Inventory Oldenburg Inventory
Physician work-life Study – single question
Mini Z
Copenhagen Burnout Inventory

6. Emotional Intelligence
“… the ability to perceive accurately, appraise and express emotion; the ability to access and/or generate feelings when they facilitate thought; the ability to understand emotion and emotional knowledge; and the ability to regulate emotions to promote emotional and intellectual growth.” Mayer and Salovey (1997; p. 10)

7. Emotional Intelligence
Model types
Ability
Emotional perception
Use of emotion
Understanding emotions
Managing emotions
Mixed
Self Awareness
Self Regulation
Social Skills
Empathy
Motivation
Trait
Personality
Self perceptions of abilities

8. Measurement Performance vs. Self report
Schutte Self-Report Emotional Intelligence Test (SSEIT)
Emotional Quotient Inventory 2.0 (EQ-I 2.0)
Mayer-Salovey-Caruso Emotional Intelligence Test (MSCEIT)

9. Correlates with EI (Mayer 2008)
Improved social interactions
Perceptions of others
Improved relationships
Academic achievement
Better negotiators
Improved occupational social skills
Wellness
Self Compassion

10. What’s the connection?
Significant negative correlation between EI and personal accomplishment (Nastasa and Farcas 2015)
EI coaching had no observable benefit on job satisfaction during organizational change (Seymour, et.al. 2017)
Statement calling for the inclusion of EI curricula in Pharmacy education to promote CAPE outcomes (Nelson, et.al. 2015)

11. What now? Skill building!
Self-awareness – Jon Kabot Zinn, Thich Nhat Hanh, Shauna Shapiro
Self-regulation – Coping skills
Social Skills – Dale Carnegie, etc.
Empathy – Perspective taking, MI training, reflections practice
Motivation – Check yourself!
Polnariev

12. References
El-Ibiary, S. Y., Yam, L., & Lee, K. C. (2017). Assessment of Burnout and Associated Risk Factors Among Pharmacy Practice Faculty in the United States. American Journal of Pharmaceutical Education, 81(4), 75.
Freudenberger, H. J. (1974). Staff Burn-Out. Journal of Social Issues,30(1), doi: /j tb00706.x
F., W.Chen, M., G., P., Busum, V., R., K., F., M. (2013, October 09). Quality of Patient Care Drives Physician Satisfaction; Doctors Have Concerns About Electronic Health Records. Retrieved from
Gebhart F. (2016). Pharmacy salary survey.
The Maslach Burnout Inventory Manual - ResearchGate. (n.d.). Retrieved from
Mayer, J. D (2008). "Human Abilities: Emotional Intelligence". Annual Review of Psychology. 59: 507–536.
Mayer J. D., Salovey P. (1997). “What is emotional intelligence?,” in Emotional Development and Emotional Intelligence: Implications for Educators, eds Salovey P., Sluyter D., editors. (New York, NY: Basic Books; ), 3–31.
Mott, D. A., Doucette, W. R., Gaither, C. A., Pedersen, C. A., & Schommer, J. C. (2004). Pharmacists’ Attitudes Toward Worklife: Results From a National Survey of Pharmacists. Journal of the American Pharmacists Association,44(3), doi: /
Năstasă, L., & Fărcaş, A. D. (2015). The Effect of Emotional Intelligence on Burnout in Healthcare Professionals. Procedia - Social and Behavioral Sciences,187, doi: /j.sbspro
Nelson, M. H., Fierke, K. K., Sucher, B. J., & Janke, K. K. (2015). Including Emotional Intelligence in Pharmacy Curricula to Help Achieve CAPE Outcomes. American Journal of Pharmaceutical Education,79(4), 48. doi: /ajpe79448
Polnariev, A., PharmD, MS. (2015). How EQ Can Elevate Pharmacy IQ. Retrieved from cgp/2015/07/how-eq-can-elevate-pharmacy-iqPolnariev, A., PharmD, MS. (2015). How EQ Can Elevate Pharmacy IQ. Retrieved from
Seymour, N., Jansen, S., Feng, L., Ayres, S., Austin, Z., Seabrook, J. A., & Jones, P. M. (2017). Impact of emotional intelligence coaching on job satisfaction of pharmacists during organizational changes. Journal of Hospital Administration, 6(4), 39. doi: /jha.v6n4p39