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Community Engagement in Action
Dr. Marc Bellas, Pasco County
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Voice of the Customer Citizen Surveys
National Citizen Survey Strategic mail-out survey (National Research Center) Statistically Valid Instrument 25% Response Rate Online “Open” Survey Larger sample size Used for comparisons 2013 – First year data is analyzed Data & information now informs strategic decision making.
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National Citizen Survey
Pasco County 2015 National Citizen Survey Higher than 2014 Same as 2014 7
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What is the Data Telling Us?
Overall Quality of Life in Pasco County 9
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Voice of the Customer Citizen Stakeholder Meetings Social Media
Discuss survey results Inform prioritization and focus of services Discuss the budget Social Media Push positive information out to citizens Connect citizens to services Facilitate customer input and feedback
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New Citizen Outreach Methods
MyPasco Smartphone APP 2
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Voice of the Customer Data Analysis
Levels, Trends, Comparisons Shapes the work and funding decisions Does Community Engagement Make a Difference?
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National Citizen Survey
Citizen Satisfaction National Citizen Survey 2015 2014 18
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Lessons Learned
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Marc Bellas ext 7337
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