1. Community Engagement in Action
Dr. Marc Bellas, Pasco County

2. Voice of the Customer Citizen Surveys
National Citizen Survey
Strategic mail-out survey (National Research Center)
Statistically Valid Instrument
25% Response Rate
Online “Open” Survey
Larger sample size
Used for comparisons
2013 – First year data is analyzed
Data & information now informs strategic decision making.

3. National Citizen Survey
Pasco County 2015
National Citizen Survey
Higher than 2014
Same as 2014 7

4. What is the Data Telling Us?
Overall Quality of Life in Pasco County 9

5. Voice of the Customer Citizen Stakeholder Meetings Social Media
Discuss survey results
Inform prioritization and focus of services
Discuss the budget
Social Media
Push positive information out to citizens
Connect citizens to services
Facilitate customer input and feedback

6. New Citizen Outreach Methods
MyPasco Smartphone APP 2

7. Voice of the Customer Data Analysis
Levels, Trends, Comparisons
Shapes the work and funding decisions
Does Community Engagement Make a Difference?

8. National Citizen Survey
Citizen Satisfaction
National Citizen Survey
2015
2014 18

9. Lessons Learned

10. Marc Bellas
ext 7337