1. STABILIZING COMMUNITIES BY STABILIZING MULTIFAMILY HOUSING
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Owner’s Participation
Presenter: Rose Silva-Smith, VP of Asset Management | YES Housing Inc.

2. Leading On Purpose for Purpose
The broad perspective of an organization that never goes away
Know your “WHY” - Name it, Brand it, Model it
Vision – The macro-goal to accomplish your Purpose
Creating a Culture Of Leadership Mindsets
Everyone matters
Creating synergistic environments – is your team well-balanced in talent & skillsets?
Mission – The commitment to accomplish your Vision
Evaluate – Does it tell a story?
Innovate – Is it culturally relevant?

3. Balancing the non-profit mission with a profit minded perspective
What Social Impact Means to a Nonprofit working with for Profit partners
Providing solutions that impact the bottom line – Turnover Reduction Measures
Recruiting and Retaining – Site staff matters
Residents – Client satisfaction -
Resident services - the direct impact to client satisfaction
Case Management – key to sustainable affordable housing for the SN – HH’s
Innovate to Motivate –
Addressing the aging in place population
When & how to transition residents – address the 1 to salvage the 99
Community Involvement
Police Depart, Adult Protective Services, Big Brothers Big Sisters organizations, Churches, Food Banks, etc.

4. Choosing a Management Agent
Inspect what you expect - shop their properties before committing
Qualifications
Human Resource – Depth and Capacity
Resumes / professional qualifications (Active or just on paper?)
Does the Agent Buy-in to your purpose, vision, mission (do they really?)
Location and longevity (shared staffing will help your ‘bottom line’ – Economies of Scale)
The management agreement
Define the Roles and Expectations
Transparency & Accountability
Management software - Owner access to create efficiencies
Owner’s do not appreciate the ‘dog and pony’ show inspections
Communication – the key to success - Listen to understand, before demanding to be understood
Transparency / Clarity / Responsibility –Does the team own 100% of what’s theirs to own?

5. Financial Oversight & Asset Preservation
Know your assets
Site Inspections – eyes wide open for better budget prep
Budget Forecasting – be realistic
Understand systems – life spans
Property Capital Needs Assessments
Review annually / Re-assess every 3 years
The “Add-Value” approach – is there an upside to the asset to position it for sale or re- syndication?
Market Surveys – is your agent maximizing rents?