1. Accelerating the digital transformation of government
EU eGovernment Action Plan
Accelerating the digital transformation of government
Andrea Halmos
European Commission
DG CONNECT, 'Public Services' Unit
MIG-P Meeting, 29 June 2016, Brussels

2. Outline Past achievements New eGovernment Action Plan 2016-2020
Concrete actions to accelerate the digital transformation of government
Opportunities

3. Major Achievements – I. Interoperable electronic procurement
14 partners
8 countries
Total Budget 30.8M€
32 partners
14 countries
Total Budget 26M€
Electronic Identity
Patient Summary/ePrescribing
47 partner
23 countries
Total Budget 23M€
33 partners
16 countries
Total Budget 24M€
Business mobility
17 partners
14 countries
Total Budget 14M€
eJustice
26 partners
(over 103)
22 countries
Consolidation of previous LSPs
Total Budget 27,4 M€

4. Major
Achievements – II.
Regulation (EU) N°910/2014
(eIDAS)
Re-usable

5. Outline Past achievements New eGovernment Action Plan 2016-2020
New approach
Vision, principles, policy priorities
Concrete actions to accelerate the digital transformation of government
Opportunities

6. to (digital) government strategies
From eGovernment
to (digital) government
strategies
‘online government’ (efficiency): putting ICT into an existing system
‘transformative government’ (efficiency & effectiveness): using ICT alongside other drivers to transform government
‘lean government’ (more with less) as a response to economic and budgetary pressures, enabled by ICT, downsizing and cutting public services
'digital government' / 'open government'
operational efficiencies and outcome effectiveness along with economic growth, societal equality, and good governance (transparency, integrity and citizen engagement)
integrating ICT into public sector modernisation efforts (digital & analogue)
collaboration with relevant stakeholders
public trust
social inclusion
public sector efficiency
quality of public service delivery
participation
multi-level and multi-actor governance
See: OECD Recommendation on digital government strategies, 2014

7. From silos to joined-up and open government
Shared digital infrastructure (sharing information between public administrations' information systems)
(Re)-using data to reduce number of obligations
Cross-domain and cross-border interoperability
Bringing together stakeholders from all levels of government, and from outside government, to deliver better results and policy outcomes
'Vision for Public Services':

8. Source: eGovernment Benchmark, 2015
From availability to take-up - from customer services to customised services
Removing unnecessary steps in customer journey
Effective one-stop-shop to users
Automatically delivered services (or pre-filled forms)
Mobile devices offer a great opportunity for further personalisation of services
Privacy and security (trust) are key barriers to uptake
'User listening' (collaboration and feedback)
Source: eGovernment Benchmark, 2015

9. Digital Single Market Strategy for Europe
The Commission will present a
new e-Government Action Plan

10. Vision
open, efficient and inclusive public administrations, providing borderless, personalised, user-friendly, end-to-end digital public services
innovative approaches are used to design and deliver better services
digital environment to facilitate their interactions with stakeholders

11. Principles Digital by Default Openness & transparency
Once only principle
Cross-border by default
Inclusiveness and accessibility
Interoperability by default
Trustworthiness & Security

12. Policy priorities eGovernment Action Plan 2016-2020
Modernising public administration with ICT, using key digital enablers
Enabling cross-border mobility with interoperable digital public services
Facilitating digital interaction between administrations and citizens / businesses for high-quality public services
20 actions identified in this Action Plan
Further actions may be proposed either by the Commission or by stakeholders, including Member States.

13. Outline Past achievements New eGovernment Action Plan 2016-2020
Concrete actions to accelerate the digital transformation of government
Opportunities

14. Full end-to-end e-procurement can generate savings between 5 to 20%
Actions
(Pillar I.)
eProcurement
Take-up of eIDAS services
Long-term sustainability of cross-border DSI
Revision of the EIF
Catalogue of ICT standards for public procurement
The Commission to use common building blocks such as CEF DSIs and follow the EIF, gradually introduce the 'digital by default' and 'once-only' principles, eInvoicing and eProcurement and assess the implication of a possible implementation of the 'no legacy' principle.
Full end-to-end e-procurement can generate savings between 5 to 20%

15. Actions
(Pillar II.)
Single Digital Gateway
e-Justice Portal
Interconnection of business registers
Interconnection of insolvency registers
Digital technologies throughout a company’s lifecycle
Single Electronic Mechanism for VAT
'Once-Only' principle large-scale pilot project
Applying the "once-only" principle in the EU could generate an annual saving of around €5 billion

16. Actions
(Pillar II.)
Single window for maritime transport and transport e-documents
Electronic Exchange of Social Security Information
EURES Job Mobility portal
Cross-border eHealth services
'Digital by default' strategy at EU28 level could result in around €10 billion of annual savings

17. Actions
(Pillar III.)
Once-only principle for citizens in a cross-border context
Deployment and take-up of the INSPIRE data infrastructure
Transform the Commission (Europa) websites
Opening-up public sector information in electronic format is expected to bring about economic gains of around €40 billion a year

18. Outline Past achievements New eGovernment Action Plan 2016-2020
Concrete actions to accelerate the digital transformation of government
Opportunities

19. Dynamic eGovernment Action Plan Stakeholder engagement platform
Call for ideas will be constantly open
Member States and Commission to select actions to be added to the Action Plan
Transparency on filtering criteria
Monitoring of the implementation

20. Follow us on @EU_eGov EU_Public Services
Thank you!
Public Services
Stakeholder engagement platform
eGovernment Action Plan
Staff Working Document
Follow us on @EU_eGov EU_Public Services

21. Other useful links Vision for public services eGovernment benchmark
eGovernment benchmark
eGovernment Studies
Quality of Public Administrations – Toolbox for Practitioners
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