1. Decision making process
Consumer
Studies
Needs
Consumer resources
Wants
What is a consumer?
Influencing choice??
Decision making process

2. Responsibilities + examples
Consumer information (Agencies)
Consumer information (sources)
Rights and examples
Responsibilities + examples

3. When does this act NOT cover you?
How does the act deal with guarantees?
How does this act protect the consumer?
Examples of claims
What does the act state?
The consumer information act 1978
The Sale of Goods and Supply of services Act 1980

4. Statutory agencies Voluntary agencies Trade organisations
Office of the Director of consumer affairs
Trade organisations
The Ombudsman
Consumer association of Ireland

5. When making a written complaint
Start here

6. Advantages of Budgeting
Money
Management
Savings
Expenses
Credit
Tax Credits
Advantages of Budgeting
Income

7. Classification of
retail outlet
Supermarket
e.g.
Voluntary
Chain
Stores
Independent
Shops
Department
Multiple
Discount

8. Disadvantages Functions Advantages Techniques Control Ad outlets
Advertising
Disadvantages
Functions
Advantages
Techniques
Control
Ad outlets