1. Czech Republic
Petr Fejtek
Administrative Advisor
Ministry of Interior

2. Approach of Administrative Burdens of Citizens in Country
reduction of the red tape in general is among main priorities of the present Government (appointed in September 2006)
no specific policy dedicated to AB of citizens
a significant number of projects within the „Government objectives“ (approx. 45 of total 180 aims) deals with the issue and focuses on reduction of bureaucracy for citizens (primary x secondary effect)
a survey dealing with the approach of the public to the legislation has just been completed, indicating the most problematic areas from the point of view of citizens – should be a base material for a future project aimed at reduction of AB for citizens
a wide-range project of measurement, assessment and reduction of AB for citizens is being planned to start in 2009 with an EU funds support, after current project of baseline measurement and reduction of AB for businesses is finalised
Please indicate in a 5 or 6 points in what way your country pays attention to the reduction of administrative burdens for citizens? Is there a policy? What are the objectives? 2

3. Approach of Administrative Burdens of Citizens in Country
co-ordination – at present only at the level of the Government
future projects aimed at measurement will be co-ordinated by the Department for Reform of Regulation and Quality of Public Administration in the Ministry of Interior as it was the case in measurement of AB for businesses
4 – 5 people (director, head of unit, EU-co-ordinator, policy advisor, administrative advisor)
co-operation – IPSG and e-Government WG members, other ministries, local and regional authorities, subjects outside PA
political responsibility on the Prime Minister and Minister of Interior
Please indicate in a 5 or 6 points: In which way is the reduction of administrative burdens for citizens organised? Which department is leading? Who is politically responsible?Size of the team? Is there an independent committee involved? 3

4. Approach of Administrative Burdens of Citizens in Country
ABs of citizens have not been measured yet
route maps are considered as one of possible ways in a future measurement
surveys
10 minutes for improving of regulatory environment
most burdensome areas – social care, health care, financial field (tax administration), general internal administration (personal documents – identity cards, passports, diving licences)
Please indicate in a 5 or 6 points: What kind of methodology is currently being used to measure or to get insight into administrative burdens for citizens? (e.g. citizens complaints, SCM, journey mapping). What services/legislation cause high administrative burden for citizens? 4

5. Approach of Administrative Burdens of Citizens in Country
a number of specific steps, measures and projects, but not a profiled policy
one-stop-shops (Czech POINT, so far 4 registers)
simplification of forms
„it is the paper that must circulate, not the citizen“
reduction of the number of information obligations
audits of all 6 components of Hexagon (see add. 1, + compliance costs)
a wider use of ICT (see eGON, add. 2)
Please indicate in a 5 or 6 points: What measures are taken to decrease the administrative burden for citizens? 5

6. Addendum 1 – Effective public administration – Hexagon
Legislation
Citizen
Organisation
Finance
Official
Technology

7. Addendum 2 – eGON – symbol of e-Government
Central registers of public administration (PA) as a brain
Electronised agendas and processes as a heart (eJustice, eTax, eCulture, eHealth, etc.)
CZECH POINT (one-stop-shop) – contact point of PA as fingers
Communication infrastructure of PA as a circulatory system

8. Expectations of learning group:
inspiration for our future work
to compare best practices in other countries
to elaborate a suitable methodology that could be used also in the Czech Republic in the future
to detect the really most burdensome areas
to propose possibilities of reduction of AB for citizens in the fields in question
Please indicate in a 5 or 6 points: What do you expect to learn from the participation in the learning group and what kind of results do you expect? 8