1. Awesomely Simple The Formula for Business Excellence

5. For those who are prepared…
…chaos brings opportunity

6. The Key To Success in the New Normal…
Nimbleosity
Nim-bo-licous

9. The Pattern of Business Success

10. (T + C + ECF) x DE = BE

11. 1,300,000 interviews: Basic 4 + 1
Wow
No Surprises
Cheer

12. The 4 Cs of TRUST TRUST Competence Respect Dis-trust Affection Concern
HIGH
LOW
Concern

13. “I am good at what I do… and I do it because I care about you.”

14. The Leadership Challenge
Honest
Forward Looking
Competent
Inspiring
Fair
Supportive
The Leadership Challenge
by Kouzes and Posner

15. I want a leader who will:
Tell me the TRUTH…
Has a clear vision for where we are going…
Has the skills to get us there successfully…
Is excited about going with me…
And will treat me fairly and support me along the way.

16. D M C irection – vivid, clear, inspiring --- shared
easurements – specific, observable -- binary
ompetence – very good at what they do
ommunication – open, honest, transparent
utual Accountability – all team members
iscipline – do this every day

17. VOC

18. Moments Of Truth
NITB

19. WOM = 48-74%

20. The five keys to accountability
100% Clarity + Appropriate Authority & Resources
100% Agreement
Track & Post
Coach, Mentor, Train and Support
Reward Success / Punish Failure

21. What are FOUR things you can do that would have a dramatic positive impact on the success of your business?

22. JohnSpence.com/MCAA