1. Devon & Cornwall Police Authority Performance Summary
November 2010

2. Force Performance Targets2

3. Scorecard 3

4. Public Confidence – BCS
Percentage who think their local police do a good or excellent job

5. Public Confidence – Force Public Survey
‘In general, how good a job do you think that the police in your local area are doing ?’

6. (Burglary, RTCs,Vehicle and Violent Crime)
User Satisfaction
Whole Experience
(Burglary, RTCs,Vehicle and Violent Crime)
Three-year Target: To deliver our services in line with the content and spirit of the policing pledge
One-year Milestone Target: To exceed an 87% level of victims who are satisfied with the overall service provided by the police
12 Months to October 2010:
Force:
CIOS BCU:
Plymouth BCU:
Devon BCU:
85.5%
84.4%
85.6%
86.3%

7. User Satisfaction Whole Experience (BME Victims)
Three-year Target: To deliver our services in line with the content and spirit of the policing pledge
One-year Milestone Target: To exceed an 87% level of BME victims who are satisfied with the overall service provided by the police
12 Months to October 2010:
Force:
CIOS BCU:
Plymouth BCU:
Devon BCU:
87.8%
85.1%
94.6%
85.8%

8. (Burglary, RTCs, Vehicle and Violent Crime)
User Satisfaction
Ease of Contact
(Burglary, RTCs, Vehicle and Violent Crime)
Three-year Target: To deliver our services in line with the content and spirit of the policing pledge
One-year Milestone Target: To exceed a 96% level of victims who are satisfied with the ease of contacting someone who could assist
12 Months to October 2010:
Force:
CIOS BCU:
Plymouth BCU:
Devon BCU:
96.4%
96.1%
97.4%
95.8%

9. (Anti-Social Behaviour Incidents)
User Satisfaction
Whole Experience
(Anti-Social Behaviour Incidents)
Three-year Target: To deliver our services in line with the content and spirit of the policing pledge
One-year Milestone Target: To exceed an 85% level of victims of ASB incidents who are satisfied with the overall service provided by the police
12 Months to October 2010:
Force:
CIOS BCU:
Plymouth BCU:
Devon BCU:
82.6%
82.5%
82.8%

10. Offences Brought To Justice
Positive Outcomes
2010/11 Target: To be a leading Force in delivering positive outcomes for victims of crime
One-year Target: To deliver a positive outcome in at least 38% off all offences (of which 35% is expected to be OBTJs)
Offences Brought To Justice
Restorative Justice
Positive Outcomes
Apr-Sep 2010: 32.8%
Apr-Sep 2010: 5.2%
Apr-Sep 2010: 38.0%
Rolling 12 Months OBTJ & Detections
Restorative Justice usage by BCU 10

11. Serious Acquisitive Crime
Three-year target: To be one of the 10 Forces nationally with the lowest levels of Serious Acquisitive Crime
One-year Target: To achieve a reduction of at least 2% in Serious Acquisitive Crime
Rolling 12 Months
Force:
Cornwall & the Isles of Scilly BCU:
Plymouth BCU:
Devon BCU:
12 months to October 2010:
-11.8%
-6.4%
-15.0%
-13.2%
Robbery:
Domestic Burglary:
Theft of Vehicle/TWOC:
Theft from Vehicle:
Force:
1.9%
1.6%
-12.5%
-19.4% 11

12. Violence With Injury Force: Cornwall & the Isles of Scilly BCU:
Three-year target: To be one of the 10 Forces nationally with the lowest levels of Violence with Injury
One-year Target: To achieve a reduction of at least 9% in Violence with Injury
Rolling 12 Months
Force:
Cornwall & the Isles of Scilly BCU:
Plymouth BCU:
Devon BCU:
0.2%
3.4%
-3.3%
12 months to October 2010 12

13. 2010/11 Targets
Workforce

14. Force Targets
3 Year Summary 14