1. Planning and Decision Making
Week 3
Sung Jae Park, Ph.D.

2. Definitions
An effort to develop decisions and actions in order to guide what an organization does and why it does it
Committing library and information center resources based upon the best possible knowledge of the future
Requirements
Systematically organizing the effort needed to use these resources
Measuring the results of planning decisions through systematic feedback

3. Benefits of Planning Giving direction Redressing impact of change
Minimizing waste and redundancy
Setting standards used in controlling

4. Planning Models Issue-based strategic planning
Self-organizing planning
Alignment modeling and organic modeling
Scenario planning

5. Management by Objectives (MBO)
Merging organizational goals and objectives with the personal ones of individuals working in the organization
Participative management
Benefits
Clarifying responsibilities
Strengthening planning and control
Establishing better relationship between supervisors and other staff members

6. MBO

7. Total Quality Management (TQM)
Improving quality in service
Key concepts
The need to focus on the customer in the development of products and the delivery of services
The need to be constantly aware of process both in development and delivery, and vigilant for opportunities for improvement

8. Decision Making

9. Steps in the Decision Making Process