1. Alerts Protocol Flow Chart – May 2017
Stage 1
Stage 2
Stage 3
Stage 4
CPC and IRO Managers send Alert to SW, ATM and TM regarding concerns identified
QA Service Manager escalates to HofS and copies TM, ATM and SW. Head of QA notified of all Stage 2 alerts
Head of QA escalates to Exec. Head of Children’s Services and copies HofS
Head of QA reports concerns to Strategic Director regarding unresolved Alert
ATM or TM to respond within 5 working days
HofS to respond within
5 working days
Exec. Head of Children’s Services to respond within 5 working days
CPC/IRO satisfied concerns sufficiently addressed; alert resolved
CPC/IRO not satisfied concerns raised have been sufficiently addressed and/or no response received within timescale
CPC/IRO and Head of QA satisfied concerns sufficiently addressed; alert resolved
CPC/IRO, QA Manager and Head of QA not satisfied concerns raised have been sufficiently addressed and/or no response received within timescale
Head of QA Service satisfied concerns sufficiently addressed; alert resolved
Head of QA Service not satisfied concerns raised have been sufficiently addressed and/or no response received within timescale
Escalate to Stage 2
Escalate to Stage 3
Escalate to Stage 4