1. Innovation by Design The Art of Making Meaningful Connections
Raymond Yeh
ServiceSpace Retreat
091214

2. “Each of us experiences life in our own context,
but for all of us there is a struggle to balance
the reality of life with our needs and our dreams.
Perhaps the most difficult thing of all is to
value
our life and who we are,
and to direct our life in a manner that honors it…”
-- Lauri Happer –
A Taste for Life

3. What is the design of your life?

4. Change by making meaningful connections An easy to use eco-system
Innovation by Design:
Change by making meaningful connections
An easy to use eco-system 
that unified music discovery, delivery and device.
Music anywhere, anytime!

5. Innovation by Design:
David is depicted at the moment that he decides to engage Goliath.

6. Innovation by Design The house and nature are meaningfully connected!
“No house should ever be on any hill
or on anything.
It should be of the hill,
belonging to it,
so hill and house could live together
each the happier for the other.”
The Kaufman House at
Fallingwater, Ohiopyle, Penn.,
Designed by Frank Lloyd Wright
The house and nature are meaningfully connected!

7. How 3M Innovate by Design?
Innovation by Design
Laboratories
Offices
Courtyard
3M’s Design of its Austin site for communication

8. Innovation by Design -- SWA --
Values –
Employees as “whole person”; …
Design
Profit sharing;
Self-directed;
Part of the family;
Culture committee; etc.

9. Values – friendly service,
Innovation by Design
Values – friendly service,
low cost & speed

10. Innovation by Design North Hawaii Community Hospital病人

11. Designing North Hawaii
Community Hospital
Patient -Centered

12. Designing North Hawaii
Community Hospital

13. Designing North Hawaii
Community Hospital

14. Innovation inspired Transformation :
Journey of Prof. Yunus & Grameen Bank
Triggering
event
1974 famine
Walk the
village
Poor people
Could be
trustworthy
Can Help with
Little money
Make
loans

15. In one’s ability to help
Transformation:
Journey of Prof. Yunus & Grameen Bank
Triggering
event
More confidence
In one’s ability to help
1974 famine
Resounding
success
Better understanding
in poor people’s
trustworthiness
Walk the
village
Poor people
Could be
trustworthy
Can Help with
Little money
Make
loans
Ask Bank to help
But willing to be
A guarantor
Experiment in
one village

16. In one’s ability to help
Transformation :
Journey of Prof. Yunus & Grameen Bank
Triggering
Event/
Defining
Moment
Confidence in truly
Making a difference in
Poor people’s life
Could not convince the bank, but Know poor people could be helped
More confidence
In one’s ability to help
Resounding
success
1974 famine
Better understanding
in poor people’s
trustworthiness
Poor people
Could be
trustworthy
Walk the
village
Can Help with
Little money
Make
loans
Ask Bank to help
But willing to be
A guarantor
Experiment in
one village
Form Grameen Bank
to eliminate poverty
Microloan
worldwide

17. Some Connection Rules for Innovation
Begin with a value statement;
Observing: see differently – what are the problems?
Sensing: innovation is both conceptual and perceptual- where are the opportunities?
Visioning: aiming your innovation at the leadership ;
Connecting: facilitating changes in accordance with stated values.

18. THANK YOU!