1. Effective Communication with the Family
Module 16
Effective Communication with the Family
16.0.1

2. Learning Objectives
16.0.2

3. Agenda
16.0.3

4. Basic Communication Skills
Unit 16.1
Basic Communication Skills
16.1.4

5. Learning Objectives
16.1.5

6. After the Hotline Call: What’s Next?
16.1.6

7. Effective Communication
Active Listening
Reflection
Empathy
Disclosure
Questioning
Summarization
Accurately reading non-verbal behaviors
16.1.7

8. The Importance of Verbal, Written and Non-Verbal Communication
16.1.8

9. Using Authority in Communication
16.1.9

10. The Delicate Balance
Supportive Role
Authoritative Role

11. Communicating Difficult Information

12. Basic Interviewing Skills
Unit 16.2
Basic Interviewing Skills

13. Learning Objectives

14. Interviewing Strategy

15. Questions

16. Interviewing Children

17. Basic Information Collection

18. Evaluating Symptoms During an Interview

19. Identifying Family Strengths

20. Interviewing and Engagement

21. Effective Listening Techniques

22. The Relationship Between Effective Interviewing & Outcomes

23. Basic Interviewing Skills and Strategies

24. Reconciling Information

25. Unit 16.3
Teaming: Relationship Development and Partnership with Professional and Family Support (Your Safety Network)

26. Learning Objectives

27. Teamwork

28. Family Teaming Approaches

29. Shared power & leadership
Family Team Values
Openness
Trust
Cooperation
Strengths based
Participative
Honest communication
Validation
Shared power & leadership

30. Components of Effective Family Teams

31. Group Dynamics
Forming
Storming
Norming
Performing
Adjouning

32. Creating an Effective Team

33. Systemic Team Approach
Scope & Expectations
Brief & Guide
Performing Task
Monitor & Review

34. What Approaches Demonstrate Family Engagement?

35. What is a “Safety Net”

36. Your Role in Leading Teams