1. TELEHEALTH
truths
tips &
tricks
Reid
Rasmussen

2. healthcare TRUTHS

3. Medical Trend Health Spending (Trillions)
Peterson-Kaiser Health System Tracker, KFF

4. Medical Trend Health Spending (Trillions)
Peterson-Kaiser Health System Tracker, KFF

5. Employee Out Of Pocket: Employee Contribution:
Out of Pocket Cost Trend
Employee Out Of Pocket:
$4,704
Family of 4 Costs
Employee Contribution:
$7,674
Milliman Medical Index 2018

6. Physician Network Trend

7. America will be short 40,800 to 104,900 doctors by 2030
The Association of American Medical Colleges

8. Wait Times Trend
24 days
18 days
30%
increase

9. 75% 35% ✔ ✔ ✔ Americans search online for health information
to self-diagnose ✔

10. people feel OUT OF CONTROL

11. telehealth TIPS

12. SPECIALIST TELEHEALTH
Different Levels of Medical Need
Urgent/Emergent, Physicals, Significant Specialty, Surgery
IN-PERSON DR.
Primary Care, Acute, Short Term, Rx, Triage
TELEHEALTH
DOCTORS ONLINE
Advice, Triage, No Rx, Primary & Specialists
SPECIALIST TELEHEALTH

13. Telehealth Basics
24/7 consult with a U.S.-based Primary Care Doctor & get a prescription, if needed
Phone / video
Low/no monthly $ + visit fee OR
Higher monthly $ + no visit fee
Visit Steps

14. Top Diagnoses
Nasal Congestion Flu Cough Urinary Tract Infection Allergies Pink Eye Sinus Issues Bronchitis Upper Respiratory Infection Ear Infection

15. Key Telehealth Metrics
95%
<15
tens of millions
90% 10

16. How Much Does Telehealth Save?
$517

17. How Does Telehealth Save?
If they didn’t use telehealth,
where would these people have gone?
What would these visits have cost? 8%
ER Visit
……………….…..……
hhhhhhhhhh
$1,477/visit
42%
Urgent Care
……………….…..……
$163/visit
39%
Office Visit
……….…………….…
$131/visit
11%
Do Nothing
………………………
$? Unknown: neglected issues
SHORT-TERM:
Average medical savings per call: $237
2 hours lost productivity: $ 46
…………………………………..……………………..………………….…………………
Immediate savings/visit: $283
LONG-TERM (ER, readmit & neglect): Actual savings/visit: $517

18. telehealth TRICKS

19. Engagement Keys
Management support Communication: employees & management Prepare members when healthy

20. 2% 7% 20%-50%+ Delivery Affects Usage Embedded in Medical
Standalone Telehealth
20%-50%+
$0 Visit-Fee + Engagement

21. Case Study 1: High Techies
Cloud Computing Company
350 engineers - many families
Rich benefits - tight recruiting
Self-funded medical
Questions:
1. If telehealth fits, how would you promote it?
2. How much can you expect them to use it?
3. What are 3 criteria to judge success?

22. Case Study 2: Truckers Oil Transportation Company 2,400 Employees
90% males - mostly families (high users of ER & Dr. visits)
Self-funded medical
Questions:
1. If telehealth fits, how would you promote it?
2. How much can you expect them to use it?
3. What are 3 criteria to judge success?

23. Key Telehealth Takeaways
Know your why & your ROI Not all services will get the same results Members prefer this

24. TELEHEALTH
truths
tips &
tricks
Reid
Rasmussen