1. Calling Telephone Information Systems

2. Who uses telephone information systems? Airlines Banks Bus and Train Companies Credit Card Companies Government Offices Movie Theatres Telecommunications Companies

3. Looking for a phone number Find the number and/or address for a local or toll-free telephone number. – Local 411 – Toll-free 1-800-555-1212 Check on-line – www.yellowpages.com www.yellowpages.com

4. Information from the business What kind of information can you get when you call this number? – A transportation schedule – Information about a product or service – Personal account information – Information about entertainment – Time business is opened or closed – Location of business

5. When calling the number Be ready with pencil and paper When the telephone is answered you might… – Speak to a person – Push a number on the telephone to make a choice – Do nothing except listen to the information