1. Crucial Conversations For Team Performance
Laura Thomas, MPA, PMP
2018 Project Management Symposium

2. Crucial Conversations for Team Performance
EQ + Management + Performance
Outline
Emotional Intelligence (EQ)
Managing Team Performance
Crucial Conversations
About me

3. Why Emotional Intelligence?
EQ identifies your capacity for:
Self- Awareness
Empathy
Social Skills
Motivation
Self-Regulation

4. EQ is important for a PM…

5. Managing Team Performance…

6. Team Culture…

7. Leadership Authenticity…

8. Team Recognition…

9. Managing Crucial Conversations…
The power of dialogue
Start with heart
Learn to look
Make it safe
State my path
Explore others' paths
Move to Action

10. Managing Crucial Conversations…
The power of dialogue
Start with heart

11. Managing Crucial Conversations…
Learn to look
Make it safe

12. Managing Crucial Conversations…
State my path
Explore others' paths

13. Managing Crucial Conversations…
Move to action
Turning the conversations into
actionable results!

14. Recommended Resources:

15. Thank you! Laura C. Thomas, MPA, PMP Strategy Management Consultant
Phone: