1. Kotler / Armstrong 11e, Chapter 4 Managers today often receive _____ information. 1.too much 2.too little 3.irrelevant 4.both 1 and 3

2. Kotler / Armstrong 11e, Chapter 4 Managers today often receive _____ information. 1.too much 2.too little 3.irrelevant 4.both 1 and 3

3. Kotler / Armstrong 11e, Chapter 4 A _____ consists of the people, equipment and procedures to gather, sort, analyze and distribute accurate information to marketing decision makers. 1.marketing intelligence system 2.database mining system 3.marketing information system 4.marketing research system

4. Kotler / Armstrong 11e, Chapter 4 A _____ consists of the people, equipment and procedures to gather, sort, analyze and distribute accurate information to marketing decision makers. 1.marketing intelligence system 2.database mining system 3.marketing information system 4.marketing research system

5. Kotler / Armstrong 11e, Chapter 4 A marketing information system begins and ends with information from _____. 1.customers 2.databases 3.administrators 4.users

6. Kotler / Armstrong 11e, Chapter 4 A marketing information system begins and ends with information from _____. 1.customers 2.databases 3.administrators 4.users

7. Kotler / Armstrong 11e, Chapter 4 The costs of obtaining, processing, storing and delivering information is relatively inexpensive. 1.True 2.False

8. Kotler / Armstrong 11e, Chapter 4 The costs of obtaining, processing, storing and delivering information is relatively inexpensive. 1.True 2.False (the costs can increase quickly, forcing managers to decide if the information is worth the expense)

9. Kotler / Armstrong 11e, Chapter 4 Which of the following is a problem with using internal databases? 1.the information was collected for another reason 2.the information is in the wrong format 3.the information may be out of date 4.all of the above

10. Kotler / Armstrong 11e, Chapter 4 Which of the following is a problem with using internal databases? 1.the information was collected for another reason 2.the information is in the wrong format 3.the information may be out of date 4.all of the above

11. Kotler / Armstrong 11e, Chapter 4 The goal of _____ is to improve strategic decision making, access and track competitors actions, and to provide early warning of opportunities and threats. 1.competitive research analysis 2.marketing intelligence 3.information technology 4.marketing segmentation

12. Kotler / Armstrong 11e, Chapter 4 The goal of _____ is to improve strategic decision making, access and track competitors actions, and to provide early warning of opportunities and threats. 1.competitive research analysis 2.marketing intelligence 3.information technology 4.marketing segmentation

13. Kotler / Armstrong 11e, Chapter 4 A new source for competitor-supplied information is the Internet. 1.True 2.False

14. Kotler / Armstrong 11e, Chapter 4 A new source for competitor-supplied information is the Internet. 1.True 2.False

15. Kotler / Armstrong 11e, Chapter 4 What are the four steps (in order) of the marketing research process? 1.Define the problem, develop the research plan, implement the research plan, survey the participants. 2.Define the problem, develop the research plan, implement the research plan, report the findings. 3.Define the problem, develop the research plan, survey the participants, report the findings. 4.Develop the research plan, implement the research plan, survey the participants, report the findings.

16. Kotler / Armstrong 11e, Chapter 4 What are the four steps (in order) of the marketing research process? 1.Define the problem, develop the research plan, implement the research plan, survey the participants. 2.Define the problem, develop the research plan, implement the research plan, report the findings. 3.Define the problem, develop the research plan, survey the participants, report the findings. 4.Develop the research plan, implement the research plan, survey the participants, report the findings.

17. Kotler / Armstrong 11e, Chapter 4 What is the often the hardest step in the marketing research process? 1.defining the problem 2.developing the research plan 3.implementing the research plan 4.reporting the findings

18. Kotler / Armstrong 11e, Chapter 4 What is the often the hardest step in the marketing research process? 1.defining the problem 2.developing the research plan 3.implementing the research plan 4.reporting the findings

19. Kotler / Armstrong 11e, Chapter 4 The objective of _____ is to gather preliminary information that will help define the problem and suggest reasons. 1.causal research 2.competitive research 3.descriptive research 4.exploratory research

20. Kotler / Armstrong 11e, Chapter 4 The objective of _____ is to gather preliminary information that will help define the problem and suggest reasons. 1.causal research 2.competitive research 3.descriptive research 4.exploratory research

21. Kotler / Armstrong 11e, Chapter 4 _____ consists of information that already exists having been collected prior to the research plan. 1.Primary data 2.Secondary data 3.Exploratory data 4.Sales research

22. Kotler / Armstrong 11e, Chapter 4 _____ consists of information that already exists having been collected prior to the research plan. 1.Primary data 2.Secondary data 3.Exploratory data 4.Sales research

23. Kotler / Armstrong 11e, Chapter 4 Researchers usually start with _____ when developing the research plan. 1.primary data 2.secondary data 3.projection research 4.sales research

24. Kotler / Armstrong 11e, Chapter 4 Researchers usually start with _____ when developing the research plan. 1.primary data 2.secondary data 3.projection research 4.sales research

25. Kotler / Armstrong 11e, Chapter 4 The three types of research approaches a marketer may use are _____, _____ and _____. 1.surveys; observations; historic reviews 2.observations; surveys; databases 3.observations; experiments; surveys 4.experiments; databases; surveys

26. Kotler / Armstrong 11e, Chapter 4 The three types of research approaches a marketer may use are _____, _____ and _____. 1.surveys; observations; historic reviews 2.observations; surveys; databases 3.observations; experiments; surveys 4.experiments; databases; surveys

27. Kotler / Armstrong 11e, Chapter 4 The most widely used form of primary research and the one best suited for descriptive information is _____ 1.survey research 2.ethnographic research 3.observational research 4.experimental research

28. Kotler / Armstrong 11e, Chapter 4 The most widely used form of primary research and the one best suited for descriptive information is _____ 1.survey research 2.ethnographic research 3.observational research 4.experimental research

29. Kotler / Armstrong 11e, Chapter 4 Which type of research is best suited for gathering causal information? 1.survey research 2.ethnographic research 3.observational research 4.experimental research

30. Kotler / Armstrong 11e, Chapter 4 Which type of research is best suited for gathering causal information? 1.survey research 2.ethnographic research 3.observational research 4.experimental research

31. Kotler / Armstrong 11e, Chapter 4 If a marketer wanted to collect large amounts of information at a low cost per respondent, she could use _____. 1.telephone interviews 2.mail questionnaires 3.focus groups 4.approach interviews

32. Kotler / Armstrong 11e, Chapter 4 If a marketer wanted to collect large amounts of information at a low cost per respondent, she could use _____. 1.telephone interviews 2.mail questionnaires 3.focus groups 4.approach interviews

33. Kotler / Armstrong 11e, Chapter 4 If a marketer wanted to collect information quickly and allow for flexible answers, he should use _____. 1.telephone interviews 2.mail questionnaires 3.focus groups 4.approach interviews

34. Kotler / Armstrong 11e, Chapter 4 If a marketer wanted to collect information quickly and allow for flexible answers, he should use _____. 1.telephone interviews 2.mail questionnaires 3.focus groups 4.approach interviews

35. Kotler / Armstrong 11e, Chapter 4 Interviewer bias is often greater with _____. 1.telephone interviews 2.mail questionnaires 3.focus groups 4.online surveys

36. Kotler / Armstrong 11e, Chapter 4 Interviewer bias is often greater with _____. 1.telephone interviews 2.mail questionnaires 3.focus groups 4.online surveys

37. Kotler / Armstrong 11e, Chapter 4 If an interviewer wanted to reach the teen market, a fast and low cost method would be to use _____. 1.telephone interviews 2.mail questionnaires 3.focus groups 4.online surveys

38. Kotler / Armstrong 11e, Chapter 4 If an interviewer wanted to reach the teen market, a fast and low cost method would be to use _____. 1.telephone interviews 2.mail questionnaires 3.focus groups 4.online surveys

39. Kotler / Armstrong 11e, Chapter 4 Which of the following is not one of the decisions a marketer must make when designing a sample? 1.who should be sampled 2.how many people should be sampled 3.how the people in the sample should be chosen 4.all of the above are important sampling decisions

40. Kotler / Armstrong 11e, Chapter 4 Which of the following is not one of the decisions a marketer must make when designing a sample? 1.who should be sampled 2.how many people should be sampled 3.how the people in the sample should be chosen 4.all of the above are important sampling decisions

41. Kotler / Armstrong 11e, Chapter 4 One of the biggest challenges facing marketing researchers today is that some consumers believe collecting the research violates their privacy. 1.True 2.False

42. Kotler / Armstrong 11e, Chapter 4 One of the biggest challenges facing marketing researchers today is that some consumers believe collecting the research violates their privacy. 1.True 2.False