1. FTS 2 Failure Tracking System 2 Repair Process Flow
11/28/2018
AGILENT TECHNOLOGIES RESTRICTED

2. AGILENT TECHNOLOGIES RESTRICTED
Purpose of processes ■ Description of adding item repair in FTS 2 (Failure Tracking System 2).
Area of Application ■ Agilent Technologies Manufacturing GmbH & Co. KG, STS Order Fulfillment, PLBG/CM. ■ Handwritten changes and extensions must be approved before they are made to or on this document. ■ AGILENT TECHNOLOGIES RESTRICTED: This document and any associated data contain restricted information that is Agilent Technologies property. Only disclose or duplicate for others as authorized by Agilent Technologies.
11/28/2018
AGILENT TECHNOLOGIES RESTRICTED

3. AGILENT TECHNOLOGIES RESTRICTED
Process Flow ■ When adding new repair the following order is followed: ■ First a process of adding a new repair item without child item when serial number is scanned ■ Process of adding a new repair item with child item from scan. ■ Process of adding new item with serial number entered manually without child item. ■ Process of adding new item with serial number entered manually and with a child item. ■ Then my repairs and repair history are described ■ The examples showing reports in this document might look a bit different because you may be using a different browser ■ All slides about adding a new repair item are interrelated and must be viewed as a whole.
11/28/2018
AGILENT TECHNOLOGIES RESTRICTED

4. AGILENT TECHNOLOGIES RESTRICTED
■ Hints: ■ Completely fill in all fields (mandatory and optional) ■ Train all users
■ green pop up windows indicates success
■ red pop up windows indicates error
■ red arrow indicates mandatory field
■ red exclamation mark indicates problem with field input
11/28/2018
AGILENT TECHNOLOGIES RESTRICTED

5. AGILENT TECHNOLOGIES RESTRICTED
FTS2 System Test Input ■ to start go to the following URL: ■ Test Server: ■ Production Server:
11/28/2018
AGILENT TECHNOLOGIES RESTRICTED

6. AGILENT TECHNOLOGIES RESTRICTED
1. Please enter your adress here, for example:
2. Please enter
Password
here
3. Select product line here, for example: CSTD
4. To enter FTS Portal click sign-in
11/28/2018
AGILENT TECHNOLOGIES RESTRICTED

7. 2. Your default test area and workstation can be changed by clicking
1. Please click
Item Repair
tab
2. Your default test area and workstation can be changed by clicking
Change Settings
11/28/2018
AGILENT TECHNOLOGIES RESTRICTED

8. 2. Repair Records are indicated in the table
Repairing New Item
1. Click on
Repair New Item
tab
2. Repair Records are indicated in the table
11/28/2018
AGILENT TECHNOLOGIES RESTRICTED

9. AGILENT TECHNOLOGIES RESTRICTED
1. Check
Partial Serial Numer Search
to search database by serial number
3. Table displays Serial Numbers
and items that include your partial serial number in any combination
2. Enter
Partial Serial Number
in the textbox
4. To use item found in the search click
Needle Symbol
next to the item you want to use
11/28/2018
AGILENT TECHNOLOGIES RESTRICTED

10. AGILENT TECHNOLOGIES RESTRICTED
3. Put the cursor in the Bar Code Field and scan the label
1. Check
Item Has a Bar Code
here (serial number choice is described later)
2. In the Item Model textbox enter part number for example E
4. Click
Convert Bar Code
button
6. Click
Continue
button
5. Click
Show Item History to view previous repairs history
11/28/2018
AGILENT TECHNOLOGIES RESTRICTED

11. from the list for example Cleaned
1. Select
New Item Repair
if it is not bluestripe
2. Select
Repair Action
from the list for example Cleaned
3. Estimate
Repair Effort
in minutes
4. Click
Continue
button
11/28/2018
AGILENT TECHNOLOGIES RESTRICTED

12. AGILENT TECHNOLOGIES RESTRICTED
1. Keep
Record Defective Child Item
unchecked – repairs for child items will be described later
11/28/2018
AGILENT TECHNOLOGIES RESTRICTED

13. for that failure category from the list for example Electrical
2. Select the
Most Probable Cause
for that failure category
1. Select
Failure Category
from the list for example Electrical
3. Click
Continue
button
11/28/2018
AGILENT TECHNOLOGIES RESTRICTED

14. AGILENT TECHNOLOGIES RESTRICTED
1. Click
Browse
to select attachment from your drives
2. Provide any additional comments in
Repair Comments
textbox
3. Click
Continue
button
11/28/2018
AGILENT TECHNOLOGIES RESTRICTED

15. AGILENT TECHNOLOGIES RESTRICTED
1. Check
Key Fields To Review
table
2. Click
Submit to Database
button
11/28/2018
AGILENT TECHNOLOGIES RESTRICTED

16. AGILENT TECHNOLOGIES RESTRICTED
2. To add another repair item click
Repair New Item
and follow procedure as many times as needed 1.
Transaction Complete
message pops up
11/28/2018
AGILENT TECHNOLOGIES RESTRICTED

17. Record Defective Child Item to record child item details
Adding Defective Child Item
1. Check
Record Defective Child Item
to record child item details
11/28/2018
AGILENT TECHNOLOGIES RESTRICTED

18. AGILENT TECHNOLOGIES RESTRICTED
1. Select
Failure Category
from the list
2. Select the
Most Probable Cause
for that failure category
5. Enter
Reference Designator
for example MP1 (if you enter more than one please separate with comma)
3. Enter
Model Number
for example E
4. Select the
Most Probable Cause
for that failure category
6. Select the
Action
for example Request Repair
7. Click
Continue
button
11/28/2018
AGILENT TECHNOLOGIES RESTRICTED

19. AGILENT TECHNOLOGIES RESTRICTED
1. Click
Browse
to select attachment from your drives
2. Provide any additional comments in
Repair Comments
textbox
3. Click
Continue
button
11/28/2018
AGILENT TECHNOLOGIES RESTRICTED

20. number in the review table
1. Notice
Defective Child Model
number in the review table
2. Click
Submit to Database
button
11/28/2018
AGILENT TECHNOLOGIES RESTRICTED

21. AGILENT TECHNOLOGIES RESTRICTED
2. To add another repair item click
Repair New Item
and follow procedure as many times as needed
1. Transaction Complete
message pops up
11/28/2018
AGILENT TECHNOLOGIES RESTRICTED

22. AGILENT TECHNOLOGIES RESTRICTED
1. Check
Item Has a Serial Number
here
2. In the Item Model textbox enter part number for example E
3. Enter
Serial Number
here for example 186
5. Click
Continue
button
4. Click
Show Item History to view previous repairs history
11/28/2018
AGILENT TECHNOLOGIES RESTRICTED

23. from the list for example Add Wire
1. Select
New Item Repair
if it is not bluestripe
2. Select
Repair Action
from the list for example Add Wire
3. Estimate
Repair Effort
in minutes
4. Click
Continue
button
11/28/2018
AGILENT TECHNOLOGIES RESTRICTED

24. 1. From here follow procedure described on slide 11 or 16
11/28/2018
AGILENT TECHNOLOGIES RESTRICTED

25. Adding Defective Child Item
1. Click
My Repair
tab
Adding Defective Child Item
2. Repairs are displayed in the table
3. Click
Cross Icon
to delete repair
4. Click
Pencil Icon
to update repair details (the screen changes as follows)
5. Notice that pencil and cross icons are available only for repairs entered by you
11/28/2018
AGILENT TECHNOLOGIES RESTRICTED

26. Red Cross to cancel changes
1. Enter changes to the
Textboxes
in the table
2. Click
Red Cross to cancel changes
3. Click
Green Mark
to accept changes
11/28/2018
AGILENT TECHNOLOGIES RESTRICTED

27. AGILENT TECHNOLOGIES RESTRICTED
1. Click
Repair History
tab
Repair History
11/28/2018
AGILENT TECHNOLOGIES RESTRICTED

28. Reference Designator Graph
1. Enter
Model
for example E
2. Enter
Start Date
for example 2/1/2005
3. Enter
End Date
for example 3/29/2005
4. Click
Reference Designator Graph
5. Click
Show Repair History
link
11/28/2018
AGILENT TECHNOLOGIES RESTRICTED

29. AGILENT TECHNOLOGIES RESTRICTED
1. Pareto Diagram for
Reference Designator
appears on the screen
11/28/2018
AGILENT TECHNOLOGIES RESTRICTED

30. symbol to pick a start date
1. Enter
Model
for example E
2. Click on the
Calendar
symbol to pick a start date
3. Enter
End Date
for example 3/29/2005
4. Click on
Defective Model Graph
11/28/2018
AGILENT TECHNOLOGIES RESTRICTED

31. symbol to pick a start date Individual Repair Records
1. Enter
Model
for example E
2. Click on the
Calendar
symbol to pick a start date
3. Enter
End Date
for example 3/29/2005
4. Click on
Individual Repair Records
11/28/2018
AGILENT TECHNOLOGIES RESTRICTED